Open to opportunities

Victoria Ajiboye

@victoriaajiboye

Customer Service Representative with 4 years managing inbound/outbound communications, objection handling, and customer loyalty.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can manage inquiries across channels, resolve issues quickly, drive retention through upselling/cross-selling, and use CRM tools to keep customer data accurate and improve experiences.

I’m a Customer Service Representative with 4 years of experience managing inbound and outbound communications across B2B and B2C environments. I focus on objection handling, upselling, and building customer loyalty by meeting sales targets and delivering exceptional customer experiences.

In my roles, I responded to policy, order, and loan-related questions via phone, email, and chat—ensuring customers received accurate information and timely resolution. I investigated issues like claim delays, billing errors, payment discrepancies, and policy misunderstandings, then ensured proper escalation when needed.

I also maintained customer records through updates like beneficiary changes, contact information, premium adjustments, and policy upgrades, while logging all interactions and resolutions in an internal CRM for data accuracy. I’ve coordinated with sales, dispatch, warehouse, and logistics to support accurate fulfillment and on-time delivery.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

Assurity Life Insurance

Jul 2024 - Apr 2026 (1 year 9 months)

Handled policy-related customer questions via phone, email, and chat, providing accurate life insurance product and coverage information. Investigated issues such as claim delays and billing errors, updated customer/policy records, and logged interactions in the internal CRM system for timely resolution or escalation.

Stress Management Team Collaboration Attention To Detail Documentation Customer Retention Upselling Cross selling CRM Data Entry Escalation Management & Compliance

Customer Support Executive

Nascon Allied Industries Plc

Dec 2022 - Apr 2024 (1 year 4 months)

Entered customer orders into the system and monitored order status to ensure accurate fulfillment. Coordinated with sales and dispatch teams, including warehouse and logistics, to support timely delivery to distributors, wholesalers, and retail customers.

Order Entry Customer Support Warehouse Logistics Delivery Management

Customer Service Representative

Swift Kash Training

Feb 2021 - Nov 2022 (1 year 9 months)

Responded to inbound calls, emails, and walk-in queries about loan balances, payment schedules, due dates, and account status. Resolved customer complaints and payment issues by investigating account histories and provided guidance through the loan application process, ensuring required documentation was submitted.

Customer Service Loan Account Inquiries Account Status Support Complaint Resolution Account History Investigation Escalation Support Loan Application Guidance Documentation