Open to opportunities

Adeola Ibitayo

@adeolaibitayo

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Expert Customer Service Personnel with a focus on client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am an expert Customer Service Personnel with over four years of professional experience, excelling in high-pressure environments. My ability to leverage empathy and office management software expertise has significantly enhanced client satisfaction and operational efficiency. I have a proven track record of cultivating trust-based relationships, making me an ideal fit for dynamic, client-focused roles.

In my recent role as a Customer Success Specialist at Sanlam Insurance, I improved customer satisfaction by providing prompt and efficient service while developing personalized financial plans that align with client objectives. My previous experiences have equipped me with strong skills in customer engagement, conflict resolution, and effective communication, ensuring that I can handle customer interactions with care and patience.

My educational background includes a Master’s in Diplomacy and Strategic Studies, which complements my professional skills. I am passionate about delivering exceptional service and continuously seek opportunities to grow and contribute to a team that values client relationships and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Growth Specialist

Current

Sanlam Insurance

Oct 2023 - Jan 2025 (1 year 3 months)

As a Customer Growth Specialist, I cultivated strong relationships with clients, improved customer satisfaction, and developed personalized financial plans. I provided strategic guidance on risk management and resolved customer issues to ensure repeat business.

Customer Relationship Management Financial Planning Risk Management Customer Engagement Problem Solving Empathy Communication

Service Delivery Officer

Famacare Clinic

Jan 2020 - Nov 2022 (2 years 10 months)

In my role as Service Delivery Officer, I generated reports, validated customer information, and provided excellent customer service. I improved data integrity and coordinated travel arrangements while supporting the HR department.

Data Validation Customer Service Inventory Management Team Collaboration Communication Payroll Processing

Customer Support

JUMIA

Jul 2018 - Sep 2018 (2 months)

As a Customer Support representative, I handled inbound calls, registered new customers, and maintained vendor relationships. I achieved a high customer satisfaction rating and ensured compliance with service level agreements.

Customer Support CRM Tools Vendor Management Customer Satisfaction Communication

Customer Support Officer

ZOTO

Jan 2018 - Jun 2018 (5 months)

In my role as Customer Support Officer, I resolved customer issues, managed onboarding processes, and supported marketing efforts. I utilized CRM tools for user trend analysis and ensured effective communication.

Customer Engagement Onboarding CRM Tools User Retention Problem Solving Communication Data Analysis

Customer Service Officer

DIGITRACK STUDIO

Sep 2017 - Dec 2017 (3 months)

As a Customer Service Officer, I managed bookings and transactions, resolved customer inquiries, and ensured smooth studio operations. I maintained equipment condition and facilitated communication between departments.

Communication Team Coordination Problem Solving