Mercy Bassey

I am a dedicated and proactive Customer Service Professional with extensive experience in client relations, service management, and sales support. My strong organizational and interpersonal skills have enabled me to excel in various roles, consistently exceeding sales goals and enhancing customer satisfaction. I am committed to building a reputable career in a dynamic environment that fosters continuous learning and team collaboration.

Throughout my career, I have achieved significant milestones, such as exceeding company sales goals by 100% through effective customer service and improving client retention ratios by resolving complaints efficiently. My experience as a Customer Support Specialist at Teleperformance has honed my ability to address client inquiries and manage administrative tasks accurately, while my role as a Bancassurance Relationship Officer at Coronation Insurance allowed me to build strong relationships with clients and implement successful marketing strategies.