Joshua Nnadozie

I am a dedicated and client-focused professional with extensive experience in delivering optimal customer interactions and support services across sales, healthcare insurance, and global sectors. My expertise lies in client retention, payment processing, and process documentation, where I have consistently demonstrated my ability to resolve complex client issues with professionalism and empathy.

In my recent role as a Customer Care Representative at Specialty Life Insurance, I successfully delivered frontline support to over 550 policyholders monthly, recovering an average of $23,000 in overdue payments. My commitment to enhancing customer satisfaction and retention is evident in my proactive approach to advising clients on policy reinstatement and payment arrangements. I pride myself on my strong interpersonal communication skills, which enable me to build rapport and drive satisfaction through timely support.

Throughout my career, I have utilized various CRM and ticketing systems, including Zendesk and Jira, to ensure accurate documentation and resolution of client concerns. I am passionate about leveraging my skills to contribute positively to a team and help organizations achieve their customer service goals.