Open to opportunities

Rafael Gomes de Oliveira

@rafaelgomesdeoliveir

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Sales leader with 20 years of experience in SaaS and CRM.

Brazil

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What I'm looking for

I seek a dynamic environment that fosters innovation, collaboration, and growth opportunities.

With over 20 years of experience in the commercial area, I am passionate about boosting sales and building strategic partnerships. My expertise lies in high-performance pipeline management and leading inside sales operations in the SaaS solutions market. I have successfully led teams and strategies that convert opportunities into growth, enhancing CRM processes to achieve scalable revenue increases.

As the Head of Sales and Partnerships, I focus on improving processes, conversion rates, and overall performance. My leadership has resulted in a 90% growth in NMRR and a 100% increase in average sales tickets. I believe in the power of constant innovation and collaboration, striving to help my team find their leading role while using technology and market vision to strengthen project competitiveness.

In addition to my professional experience, I am dedicated to mentoring and sharing knowledge through various programs. I am always open to adding value, contributing, and conducting benchmarks to drive success in sales and business development.

Experience

Work history, roles, and key accomplishments

Head of Sales and Partnerships

Blessed

Mar 2023 - Jan 2025 (1 year 10 months)

As Head of Sales and Partnerships, I focus on improving processes, conversion, and performance. I enhanced CRM predictability, leading to a 100% increase in average sales ticket and 90% growth in NMRR, while developing team skills through training and feedback.

Sales Strategy CRM Management Performance Metrics B2B Sales Process Improvement Sales Growth Leadership Training Customer Relationship Management

Pre-Sales and Sales Coordinator

Blessed

Jan 2023 - Mar 2023 (2 months)

Led the development of commercial strategies aimed at increasing revenue and optimizing sales processes, ensuring alignment with overall business goals.

Strategy Development Team Leadership Process Management B2B Sales Sales Training Performance Analysis Customer Engagement

Commercial Manager

T-mines Industrial Bentonites

Mar 2021 - Mar 2022 (1 year)

Created and managed a sales team, aligning goals with the Board of Directors. Focused on major partner prospecting and building a comprehensive sales process.

Team Management Sales Processes Strategic Planning Sales Training Market Analysis Leadership Customer Journey Mapping

Sales Representative

Intexfy

Jan 2020 - Mar 2021 (1 year 2 months)

Served medium and large accounts with a conversion rate exceeding 35%. Assisted in developing sales playbooks and processes to enhance efficiency.

Account Management B2B Sales Customer Service Sales Processes Performance Metrics Market Research

Sales Representative

BGO TEXTILE

Jul 2015 - Jul 2019 (4 years)

Opened new markets and improved brand presence at points of sale. Collaborated on future collections and monitored client interactions.

Market Development Brand Management Client Engagement Customer Feedback Sales Strategy B2B Sales Relationship Management

Account Executive

Mobfix Exhibitors

Dec 2012 - Sep 2013 (9 months)

Provided B2B support and retail customer service, focusing on large accounts and product development to meet client needs.

B2B Sales Customer Service Account Management Product Development Sales Strategy Market Analysis CRM Management Team Collaboration Sales Support

Owner

Visual Campinas

Dec 2009 - Nov 2012 (2 years 11 months)

Managed the sale of displays for various segments, including design and assembly of stores, representing multiple brands.

Business Management Sales Strategy Product Design Brand Development Customer Engagement Project Management Sales Operations

Export Manager

Modulaque and Century Upholstery

Jan 2005 - Jan 2009 (4 years)

Implemented the export department, managing customer relations abroad and coordinating the sales team while developing strategic marketing plans.

Strategic Planning Team Coordination Market Development Sales Strategy Product Development International Sales Marketing Strategy

Education

Degrees, certifications, and relevant coursework

University of Itajaí Valley

Bachelor's Degree, Administration

2000 - 2004

Bachelor's Degree in Administration with a focus on Foreign Trade. The program provided a comprehensive understanding of international business practices, trade regulations, and market analysis, equipping me with the skills necessary for a successful career in the commercial sector.