Looking for a job

Rae Schneider

@raeschneider

Message

I design the operational data systems that let scaling companies actually see what's happening inside their business.

Canada

Message

What I'm looking for

I'm looking for mid-senior operations roles where diagnosing systemic problems and building solutions matters more than maintaining the status quo.

Over the last 10 years, I've built the infrastructure that turns fragmented processes into repeatable, measurable operations. At a healthcare-tech startup, I redesigned the entire revenue and customer operations function, built the reporting and claims infrastructure from the ground up, and delivered 100% client retention over two years. At a national non-profit, I cut manual workload 25% by building automation tools for a 100-person team. Earlier, I scaled a retail operation from $1M to $10M ARR by implementing an ERP and building the operational foundation to sustain it.

My pattern across every role: identify what data needs to exist, build the system to capture it, and create the infrastructure that makes it usable, by leadership, by the team, and by the business.

I work best at companies past product-market fit that are hitting the ceiling of informal systems. The spreadsheets and workarounds that got you here won't get you to the next stage. That's where I work best.

Experience

Work history, roles, and key accomplishments

Head of Revenue & Customer Operations

Stork Club Fertility, Inc.

Mar 2024 - Oct 2025 (1 year 7 months)

Managed 10M annually recurring revenue and customer operations for a healthcare tech start-up, providing strategic leadership for the functions and mentoring a high-performance team. Led OKR planning and quarterly reviews for Revenue & Customer Operations, aligning cross-functional teams on strategic priorities and investment decisions.

Revenue Management Customer Operations Leadership Mentoring Data Analysis Stakeholder Engagement Change Management Project Management Technical Implementation

Head of Customer Operations

Stork Club Fertility, Inc.

Feb 2022 - Aug 2023 (1 year 6 months)

Built operational infrastructure supporting 100% client retention for 3 years (92 NPS) through actionable
reporting, streamlined implementation, and data systems that gave CS insights to keep enterprise accounts
sticky. Cut onboarding time in half by redesigning implementation workflows and building automation. Stood up the Customer Operations function: onboarding, implementation, SOPs, reporting,

Customer Operations Project Planning Financial Reporting Data Visualization No Code Workflow Optimization Client Engagement Team Leadership

Operations Analyst

Mitacs

Aug 2020 - Apr 2022 (1 year 8 months)

Implemented automation opportunities and process improvements, leading to a 25% decrease in manual work across an 80-person business development team. Managed the launch of several net-new internship programs and modernized the operational team's documentation management systems through Sharepoint, including change management for team processes and workflows to use the new system.

Automation Process Improvement Project Management Digital Transformation SharePoint Business Analysis User Acceptance Testing SOP Development Cross Functional Collaboration Data Management

Senior Program Operations Specialist

Mitacs

Sep 2018 - Sep 2020 (2 years)

Played a key role in the design and implementation of pilot internship programs, focusing on process improvement and reporting to enhance operational effectiveness.

Program Design Implementation Process Improvement Reporting SOP Development Data Analysis Project Coordination Team Collaboration Internship Programs Stakeholder Engagement

Operations Manager

Q Living Furniture

Jan 2014 - Aug 2017 (3 years 7 months)

Scaled from $1M to $10M ARR in under 2 years, expanding to 3 locations and a 40+ person team. Implemented ERP system for inventory, order management, and sales tracking to support rapid growth. Built SOPs and operational processes to sustain scale while managing daily operations, purchasing, and fulfillment.