Looking for a job

Rae Schneider

@raeschneider

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Head of Revenue & Customer Operations | Early Stage Operator & No Code Automator

Canada

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What I'm looking for

I'm looking for mid-senior operations roles where diagnosing systemic problems and building solutions matters more than maintaining the status quo.

I build operational infrastructure that scales revenue and eliminates bottlenecks at high-growth companies.

Over 10 years, I've designed systems supporting 100% client retention at a healthcare-tech startup, scaled a retail operation from $1M to $10M ARR in under 2 years, and reduced manual workload 25% for a national non-profit through automation and process redesign. I specialize in revenue operations, customer operations, and no-code automation that turns operational chaos into repeatable systems.

My strength is working in complex, regulated environments where operations must scale without proportional headcount. I've built CRM integrations, claims funnel optimization, actionable reporting infrastructure, and cross-functional workflows that actually work.

Experience

Work history, roles, and key accomplishments

Head of Revenue & Customer Operations

Stork Club Fertility, Inc.

Mar 2024 - Oct 2025 (1 year 7 months)

Managed 10M annually recurring revenue and customer operations for a healthcare tech start-up, providing strategic leadership for the functions and mentoring a high-performance team. Led OKR planning and quarterly reviews for Revenue & Customer Operations, aligning cross-functional teams on strategic priorities and investment decisions.

Revenue Management Customer Operations Leadership Mentoring Data Analysis Stakeholder Engagement Change Management Project Management Technical Implementation

Head of Customer Operations

Stork Club Fertility, Inc.

Feb 2022 - Aug 2023 (1 year 6 months)

Built operational infrastructure supporting 100% client retention for 3 years (92 NPS) through actionable
reporting, streamlined implementation, and data systems that gave CS insights to keep enterprise accounts
sticky. Cut onboarding time in half by redesigning implementation workflows and building automation. Stood up the Customer Operations function: onboarding, implementation, SOPs, reporting,

Customer Operations Project Planning Financial Reporting Data Visualization No Code Workflow Optimization Client Engagement Team Leadership

Operations Analyst

Mitacs

Aug 2020 - Apr 2022 (1 year 8 months)

Implemented automation opportunities and process improvements, leading to a 25% decrease in manual work across an 80-person business development team. Managed the launch of several net-new internship programs and modernized the operational team's documentation management systems through Sharepoint, including change management for team processes and workflows to use the new system.

Automation Process Improvement Project Management Digital Transformation SharePoint Business Analysis User Acceptance Testing SOP Development Cross Functional Collaboration Data Management

Senior Program Operations Specialist

Mitacs

Sep 2018 - Sep 2020 (2 years)

Played a key role in the design and implementation of pilot internship programs, focusing on process improvement and reporting to enhance operational effectiveness.

Program Design Implementation Process Improvement Reporting SOP Development Data Analysis Project Coordination Team Collaboration Internship Programs Stakeholder Engagement

Operations Manager

Q Living Furniture

Jan 2014 - Aug 2017 (3 years 7 months)

Scaled from $1M to $10M ARR in under 2 years, expanding to 3 locations and a 40+ person team. Implemented ERP system for inventory, order management, and sales tracking to support rapid growth. Built SOPs and operational processes to sustain scale while managing daily operations, purchasing, and fulfillment.