Looking for a job

Melissa Martin

@melissamartin

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Results-Driven Leader - Focusing on Operational Excellence, Employee Engagement and Business Growth.

Canada

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What I'm looking for

Seeking a challenging role that leverages my leadership skills, strategic thinking, and passion for driving business results.

A talented leader with over 15 years of experience. Possesses expertise in call center management, process improvement, and driving strategic growth. Solid track record of success in multiple industries, including medical cannabis, healthcare, and oil & gas. Adept at transforming underperforming operations, optimizing workflows, and implementing best practices to achieve measurable results. Known for developing cohesive teams and enhancing training to create an exceptional customer experience. Achieves increased revenue, reduced turnover, and improved operational efficiency by implementing efficient systems and fostering collaboration. A Six Sigma Green Belt with a hands-on, goal-oriented leadership style focused on achieving impactful outcomes

Experience

Work history, roles, and key accomplishments

Director, Client Care Medical

Aurora Cannabis

Dec 2021 - Dec 2022 (1 year)

Brought in to improve efficiency and drive growth for a rapidly expanding cannabis company, which grew from 200 employees to 2,000. Managed a team of up to 8 direct reports and 50 overall. Streamlined call center operations, established training protocols, created a Veteran Concierge department and revitalized clinical and community partnerships.

Strategic Planning Team Leadership Team Management Team Vision Development Training And Development New Hire Onboarding Project Management Change Management Customer Success Management Data Driven Decision Making Cross Functional Collaboration

Integration Manager, Operations

Aurora Cannabis

Sep 2018 - Dec 2021 (3 years 3 months)

Promoted from Executive Assistant role to manage all Executive Assistants and Administrative staff. Standardized operational processes and integrated best practices across newly acquired cannabis companies. Documented procedures, streamlined workflows, and enhanced operational efficiency.

Continuous Improvement Integration Cross Functional Collaboration Process Optimization

EA to COO & VP Operations

Aurora Cannabis

Dec 2016 - Sep 2018 (1 year 9 months)

Established structures and policies for a startup cannabis firm. Managed executive schedules, organized critical meetings, created travel policies, and standardized expense management.

Expense Management Travel Management Vendor Relations

Executive Assistant to Owner & President

Carrington Group of Companies

Dec 2015 - Dec 2016 (1 year)

Supported leadership, coordinated key meetings, and enhanced administrative efficiency. Identified opportunities for improvement and implemented solutions to improve document management.

Communication Skills Project Management Problem Solving Salesforce Communication Mentorship Meeting Management

Executive Assistant to VP of HR

Willbros

Dec 2013 - Dec 2015 (2 years)

Primary HR support with recruiting, training, and process optimization responsibilities. Managed the Temporary Foreign Worker program and developed strategies for civil litigation and asset recovery.