Looking for a job

Rob St-Pierre

@robstpierre

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Senior business leader with O2C Operations, Strategic Project, & Program Ownership experience.

Canada

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What I'm looking for

Looking for a remote opportunity, leading global | in-country business development | sales challenge. I want to put my corporate cross-functional experiences to benefit and help drive revenue growth, by leveraging my self-driven leadership, and collaborative and results-driven mind set.

US|CA|EU

A professional bilingual (English | French | Read | Write) business leader with 25 years of experience in administrative operations, global IT agile project transformations, and process optimization for IBM and two years of business management, client experience and new technology development in a Customer Contact Center environment.

Attributes : Diligent, versatile, and autonomous leader with the capacity to lead simultaneous initiatives, and implement strategic business plans while overseeing financial budgets and risk assessments.

Motivation : leveraging my analytical skills combined with today's technology to enable effective business solutions and empower revenue growth through change management in diverse environments.

My values : Integrity, Transparency and Respect

I apply a growth mindset culture every day.

Experience

Current

Consultant

Current

Freelance | Entrepreneur

Jun 2023 - Present (11 months)

Provide strategic business services for billing and invoicing requirements, ERP Project transformation initiatives and data-driven reporting.

Discovery Financial Reporting entrepreneurship Client Facing Business Development ERP Construction Renewable Energy Energy Efficiency

Director Operations & Administration

Groupe Marketing International

Dec 2021 - Jun 2023 (1 year 6 months)

Client Support Call Center managing supervisors, agents and administrative staff, supporting operational client business requirements defined in SLA’s and KPI’s. Responsible for new client business development and digital solutions driving paperless initiatives. Oversaw business financial budgets, IT project budgets, IT Infrastructure, and Telephony systems. Responsible for client experience.

AR Process | Product Development Leader

IBM Canada Global

Feb 2015 - Dec 2021 (6 years 10 months)

Responsible for optimizing collections, disputes, and financial adjustment transaction processes. Led development teams in designing, developing, and deploying front-end and back-end cloud applications. Planned roadmaps, prioritized business demand requirements, and managed project PNL budgets. Tracked and analyzed process and project ROIs through change management techniques.

Collections Optimization Dispute Resolution Financial Adjustment Project Management Cloud Application Development Roadmap Planning Budget Management Change Management ROI Analysis

AR Business Operations Manager

IBM Canada

Feb 2012 - Feb 2015 (3 years)

Provided leadership and direction for the AR US Collection Operations Center, managed operational resource budgets, and was responsible for client experience and satisfaction.

Leadership Operations Management Budgeting Client Satisfaction Talent Acquisition Facilities Management Resource Management Performance Improvement Transition Management Collaboration

Account Receivables Manager

IBM

Feb 2008 - Feb 2012 (4 years)

Provide leadership and direction for AR Customer Support professionals, ensure operational KPI performances, career development and client satisfaction. Recruit and hire professionally qualified resources. Improve team member performance through strategic and tactical approaches, motivational coaching and training. Negotiate process changes within cross-functional teams to increase productivity.

Team Leadership Resource Management Performance Reviews Client Experience Cash Management Account Reconciliation Communication Collaboration Automation Process Management

AR Program Manager | Education and Training

IBM

Feb 2006 - Feb 2008 (2 years)

Managed the Education program within IBM CF Americas' Integrated Supply Chain operation. Developed and led Virtual online education classroom offering ensuring Accessibility compliance. Global team performance rating and overall client satisfaction results enabling education funding.

Education Program Management Virtual classroom leadership Global team performance evaluation Client satisfaction management Training program development

AR Supervisor

IBM

Feb 2004 - Feb 2006 (2 years)

Guided AR Customer Support professionals, supporting operational KPI performances. Assist teams with client satisfaction issues. Train new recruits and improve performance through tactical problem-solving skills.

AR Customer Support operational KPI performances tactical problem solving team training Client Satisfaction