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RS@robstpierre
Senior business leader with O2C Operations, Strategic Project, & Program Ownership experience.
CanadaLooking for a remote opportunity, leading global | in-country business development | sales challenge. I want to put my corporate cross-functional experiences to benefit and help drive revenue growth, by leveraging my self-driven leadership, and collaborative and results-driven mind set.
US|CA|EU
A professional bilingual (English | French | Read | Write) business leader with 25 years of experience in administrative operations, global IT agile project transformations, and process optimization for IBM and two years of business management, client experience and new technology development in a Customer Contact Center environment.
Attributes : Diligent, versatile, and autonomous leader with the capacity to lead simultaneous initiatives, and implement strategic business plans while overseeing financial budgets and risk assessments.
Motivation : leveraging my analytical skills combined with today's technology to enable effective business solutions and empower revenue growth through change management in diverse environments.
My values : Integrity, Transparency and Respect
I apply a growth mindset culture every day.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
FEFreelance | Entrepreneur
Jun 2023 - Present (2 years 5 months)
Provide strategic business services for billing and invoicing requirements, ERP Project transformation initiatives and data-driven reporting.
GIGroupe Marketing International
Dec 2021 - Jun 2023 (1 year 6 months)
Client Support Call Center managing supervisors, agents and administrative staff, supporting operational client business requirements defined in SLA’s and KPI’s. Responsible for new client business development and digital solutions driving paperless initiatives. Oversaw business financial budgets, IT project budgets, IT Infrastructure, and Telephony systems. Responsible for client experience.
IGResponsible for optimizing collections, disputes, and financial adjustment transaction processes. Led development teams in designing, developing, and deploying front-end and back-end cloud applications. Planned roadmaps, prioritized business demand requirements, and managed project PNL budgets. Tracked and analyzed process and project ROIs through change management techniques.
ICProvided leadership and direction for the AR US Collection Operations Center, managed operational resource budgets, and was responsible for client experience and satisfaction.
IBProvide leadership and direction for AR Customer Support professionals, ensure operational KPI performances, career development and client satisfaction. Recruit and hire professionally qualified resources. Improve team member performance through strategic and tactical approaches, motivational coaching and training. Negotiate process changes within cross-functional teams to increase productivity.
IBManaged the Education program within IBM CF Americas' Integrated Supply Chain operation. Developed and led Virtual online education classroom offering ensuring Accessibility compliance. Global team performance rating and overall client satisfaction results enabling education funding.
IBGuided AR Customer Support professionals, supporting operational KPI performances. Assist teams with client satisfaction issues. Train new recruits and improve performance through tactical problem-solving skills.
IBResponsible for 300+ customer territory ($15M) collectible portfolio achieving corporate objective.
IBResponsible for production line operations.
Degrees, certifications, and relevant coursework
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