Eniola Edema
@eniolaedema
Client-focused business operations professional driving efficiency, stakeholder engagement, and solution delivery.
CanadaWhat I'm looking for
I am a results-oriented Business Operations professional with 4+ years of experience improving operational efficiency, client satisfaction, and retention through data-driven decision making and stakeholder coordination. I design scalable processes and KPI-driven dashboards, having protected millions in revenue and reduced scheduling conflicts and onboarding delays by significant margins.
I have led client research initiatives, optimized CRM and pipeline workflows (Salesforce, Excel), and partnered with cross-functional teams to deliver high-impact solutions that improve service delivery and reporting accuracy. I bring strong communication, problem-solving, and process-optimization skills to fast-paced environments and consistently translate operational insights into business opportunities.
Experience
Work history, roles, and key accomplishments
Business Operations Coordinator
Paramed Home Health Care
Feb 2024 - Present (1 year 7 months)
Designed scalable scheduling frameworks for 150+ staff that reduced conflicts by 30% and safeguarded millions in annual revenue; developed KPI dashboards improving service delivery efficiency by 10% and raised client satisfaction and retention by 30%.
Administrative & Operations Assistant
Eduplus Consult
Jan 2020 - Dec 2023 (3 years 11 months)
Improved workflow efficiency and reporting accuracy by 15% through scheduling and coordination for 100+ employees; optimized onboarding and recruitment to reduce hiring turnaround by 20% and cut administrative errors by 30%.
Education
Degrees, certifications, and relevant coursework
Canada College
Postgraduate Diploma, Human Resource Management
Postgraduate Diploma in Human Resource Management focused on HR principles and practices.
LULagos State University
Bachelor of Science, Biochemistry
Bachelor of Science in Biochemistry covering biochemical principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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