Rachel Wands
@rachelwands
Results-driven operations manager with expertise in client relations.
What I'm looking for
As an Operations Manager and Customer Relations Specialist, I have a proven track record of enhancing operational efficiency and fostering long-term client relationships. My experience spans over a decade, where I have successfully managed sales cycles, optimized CRM systems, and implemented process improvements that drive business success. I thrive in dynamic environments, utilizing my strong interpersonal skills to engage clients and ensure their needs are met with excellence.
In my current role as a Sales Manager at Nebu, I conduct tailored consultations and oversee the entire sales process, leading to increased client engagement and successful deal closures. My previous experience as an Operations Manager at Iconinc allowed me to manage multiple international student accommodation sites, where I developed high-performing teams and maintained exceptional occupancy rates. I am passionate about leveraging my skills in customer engagement and strategic planning to contribute to outstanding business performance.
Experience
Work history, roles, and key accomplishments
Sales Manager
Nebu
Jul 2024 - Present (10 months)
As a Sales Manager, I conduct tailored client consultations and oversee the entire sales cycle, enhancing client engagement and deal closures. I optimise CRM systems to improve pipeline efficiency and foster long-term client relationships through proactive support.
Operations Manager
Iconinc
Nov 2014 - Jul 2021 (6 years 8 months)
Managed four international student accommodation sites, focusing on operational efficiency and high service delivery. Led recruitment and team development while implementing CRM tools to enhance student engagement and maintain a high occupancy rate.
Branch Manager
Rentinc
Nov 2010 - Dec 2014 (4 years 1 month)
Oversaw a diverse property portfolio, maintaining a high occupancy rate while leading a sales team. Implemented CRM tools and strategic marketing campaigns to enhance property visibility and tenant satisfaction.
Education
Degrees, certifications, and relevant coursework
Rachel hasn't added their education
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