Open to opportunities

Dione Allen

@dioneallen

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Versatile professional in operations, recruitment, and customer success.

United Kingdom

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What I'm looking for

I am looking for a remote role that allows me to optimize processes and support teams in a collaborative environment.

I'm a passionate and ambitious professional with a strong background in operations, recruitment, and customer success. My journey began with a diploma in Travel and Tourism, which ignited my passion for creating exceptional experiences. I thrive in dynamic environments where I can optimize processes and support teams to achieve their goals.

In my most recent role as a Business Operations Manager, I successfully built my partner's bricklaying and stone masonry business from the ground up. This hands-on experience allowed me to develop expertise in business development, operations management, and customer engagement. I take pride in my ability to manage customer interactions and ensure smooth operations for every project.

Additionally, my freelance work as a Recruitment Consultant has honed my skills in sourcing top talent for the IT sector. I have maintained a 100% success rate in matching clients with ideal contractors, showcasing my commitment to delivering a seamless recruitment process. I am now seeking a remote role where I can leverage my skills to contribute to business growth and success.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Brick Block & Stone Ltd

Jan 2025 - Present (5 months)

Built a bricklaying and stone masonry business from the ground up, establishing a strong foundation for success. Designed the company logo, managed social media, and oversaw all customer interactions, from securing jobs and providing quotes to issuing invoices and coordinating material orders.

Business Development Operations Management Customer Engagement Social Media Management Brand Identity

Recruitment Consultant

Upwork

Oct 2022 - Aug 2024 (1 year 10 months)

Partnered with diverse clients to source top talent for IT contractor roles, specialising in the competitive IT sector. Utilised tailored sourcing strategies and a proactive approach to identify and attract highly skilled candidates, maintaining a 100% success rate in matching clients with ideal contractors.

Recruitment Sourcing Client Management

Recruitment Consultant

NRG Recruitment

Oct 2021 - Oct 2022 (1 year)

Supported recruitment processes and candidate sourcing within a fast-paced agency environment. Assisted in managing client relationships and ensuring a smooth recruitment lifecycle.

Recruitment Candidate Sourcing Communication Administration

Associate Recruitment Consultant

EW Recruitment

Assisted in various recruitment tasks, including candidate screening and database management. Supported the team in achieving recruitment targets.

Recruitment Database Management Administrative Support Communication

Administration Officer

HMRC

Performed administrative duties for HMRC through agency work, ensuring efficient office operations. Managed documentation and supported various departmental tasks.

Administration Document Management Office Management Data Entry

Customer Care Consultant

Wifinity Software

Nov 2022 - Jan 2023 (2 months)

Exceeded KPIs in a fast-paced role managing email, incoming calls, and live chat simultaneously. Delivered exceptional customer support by efficiently resolving technical issues, account queries, and service concerns while maintaining a friendly and professional approach.

Customer Care Technical Support Multitasking Problem Solving Salesforce Zendesk

Sales Advisor

Concentrix

Provided sales advice and support to customers, ensuring high levels of satisfaction. Handled customer inquiries and resolved issues efficiently.

Sales Customer Service Customer Support Problem Solving Communication

Customer Service Advisor

Sitel

Provided customer service support, addressing inquiries and resolving issues for clients. Maintained a high standard of customer satisfaction.

Customer Service Communication Customer Support

Domiciliary Carer

Comfort Call

Provided domiciliary care to clients, assisting with daily living activities and ensuring their well-being. Demonstrated compassion and strong interpersonal skills.

Domiciliary Care Patient Care Interpersonal Skills Support

Education

Degrees, certifications, and relevant coursework

Newcastle College

Diploma, Travel and Tourism

Completed a diploma in Travel and Tourism, gaining a comprehensive understanding of the industry, including customer service, destination management and business operations. Developed strong organisational and communication skills, along with a passion for creating exceptional experiences.