Open to opportunities

Esosa Isibor

@esosaisibor1

Message

Operations-focused problem-solver improving CRM, workflows, and customer outcomes at iQ and RSVP.

United Kingdom

Message

What I'm looking for

I’m looking for a fast-paced operations role where I can own workflows end-to-end, tighten CRM and process execution, and use root-cause problem solving to improve customer outcomes and performance.

I’ve worked across client retention and sales operations at iQ Student Accommodation and RSVP Ltd, where I resolved high-volume customer and billing issues, kept CRM data accurate, and improved conversion and retention through process changes.

At The Life Room C.I.C., I supported leadership execution by building volunteer coordination systems, setting up tracking and reporting with 100% compliance, and acting as a central point for fast query resolution.

Earlier, at Liberty Global, I coordinated live project changes, identified execution risks in high-ambiguity environments, and used root-cause thinking to reduce operational downtime and delays.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

iQ Student Accommodation

Jul 2025 - Nov 2025 (4 months)

Resolved 90% of customer issues at first contact and reduced repeat complaints by 25% by identifying root causes and implementing process improvements.

CRM Customer Retention Process Improvement Data Analysis

Client Sales Representative

RSVP Ltd

Jun 2024 - May 2025 (11 months)

Collaborated cross-functionally to resolve 95%+ of billing issues within 72 hours, improving operational efficiency by 15%.

CRM Sales Client Management Data Analysis

Founder's Associate

The Life Room C.I.C.

Nov 2022 - May 2024 (1 year 6 months)

Worked directly with leadership to execute operational priorities and support delivery of key organisational initiatives.

Operations Volunteer coordination Process Improvement Reporting

Project Change Coordinator

Liberty Global

Aug 2023 - Oct 2023 (2 months)

Supported 10+ live project changes in a fast-paced, cross-functional environment, ensuring 95% delivery on time, within scope, and budget.

Project Management Process Improvement Excel Risk Management

Education

Degrees, certifications, and relevant coursework

University of Bradford

Bachelor of Science, Marketing

2021 - 2024

Grade: First Class

Activities and societies: Modules: Fundamentals of AI and Data Analytics, Business Analytics and Forecasting, Consumer Behaviour and Digital Insights, Integrated Marketing Communications, Finance and Accounting, Product and Corporate Brand Management.

BSc (Hons) Marketing, First Class degree from the University of Bradford from 2021 to 2024.