Joel Fields

Led local government contract launches, managing implementation and onboarding processes while collaborating with sales and delivery teams. Conducted eligibility triage and assessments for individuals with high support needs, guiding them into employment and housing. Achieved significant sales retention, secured new government partners, and trained partners on new AI tools.

Provided line management for a team of 24 staff across three sites, overseeing assistant managers and maintenance operatives. Managed local budgets, monitored debt recovery, and ensured regulatory compliance through site checks and documentation. Handled escalated complaints from residents and university partners, implementing operational changes across the business.

Managed a team of 190 couriers and 2 Captains, handling onboarding, leave, sickness, and behavioural issues. Served as a point of escalation for complaints from the live operation call centre, coordinating delivery operations using live databases. Managed hub employment levels, collaborated with recruitment partners, and implemented operational changes while ensuring road safety and managing stock

Drove occupancy and generated significant revenue across two student accommodation sites with over 1100 beds. Managed a team of 10 staff, developing student relationships through events and providing welfare support. Liaised with university partners, police, and health agencies, while also managing HR processes including interviewing, recruiting, and onboarding team members.

Spearheaded online commercial initiatives, optimizing product placement and digital merchandising to enhance sales and customer engagement. Collaborated with cross-functional teams to align online strategies with business goals, driving increased customer engagement. Analyzed e-commerce data to identify trends, improve conversion rates, and managed a large team of commercial assistants, photograph

Led the implementation of key business transformation projects, ensuring seamless integration of new processes and systems. Acted as a liaison between stakeholders and teams, communicating project milestones and addressing operational changes. Delivered training sessions and developed support materials to facilitate a smooth transition for staff and stakeholders.

Designed and executed high-profile events, including store openings and product launches across UK territories, enhancing brand image and customer experience. Coordinated logistics, vendor partnerships, and promotional campaigns to ensure event success. Managed budgets and negotiated contracts, consistently delivering projects within financial constraints, and managed senior stakeholder diaries.

Supervised hospitality operations across multiple areas including Deli, Café, Rotisserie Bar, and Champagne Bar, ensuring exemplary customer service and streamlined workflow. Managed a large team of 90 staff, training members on service standards to build a high-performing team. Oversaw inventory management, vendor relationships, and operational efficiency within the hospitality areas.

Recruited and trained over 300 staff for a brand new flagship store, ensuring alignment with company values and standards. Conducted one-on-one coaching sessions to foster professional growth and skill development amongst staff. Streamlined onboarding processes and built strategic recruitment partnerships with local organizations to support young and disadvantaged individuals.

Delivered exceptional customer service by building positive relationships and effectively addressing customer needs. Served as a peer coach for new and existing customer associates, fostering a collaborative and knowledgeable working environment. Supported management with the operation of till controls and managed the in-store online shopping collection and ordering processes.