Open to opportunities

Joseph Armstrong

@josepharmstrong

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Operations and customer success leader specializing in KPI reporting, automation, and Salesforce workflows.

United Kingdom

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What I'm looking for

I’m looking for a long-term opportunity with a forward-thinking, dynamic, and goal-driven company where I can keep developing professionally while delivering high-quality, consistent service and impactful results.

I’m a highly consistent, outgoing and detail-orientated professional with a strong 6-year background in management, customer service and senior administrative support. I’m known for problem-solving, managing large workloads in fast-paced environments, and handling sensitive data with accuracy and professionalism.

In operations and customer-facing roles, I’ve delivered impactful results through automation and clear reporting—automating internal processes to save teams 7+ hours per week, building bespoke KPI dashboards in Excel and Power BI, and improving operational reporting by replacing third-party software. I’ve also supported revenue growth through structured follow-up, customer communication, and targeted marketing.

I bring strong leadership and collaboration, including coaching and supporting a team of 10 through weekly 1:1 performance reviews, and coordinating closely with internal admin and IT teams to streamline deal progression and outcomes. I’m currently seeking a long-term opportunity with a forward-thinking, dynamic, and goal-driven company to keep developing professionally while delivering high-quality, consistent service and impactful results.

Experience

Work history, roles, and key accomplishments

Operations Manager

United Utilities

Sep 2025 - Mar 2026 (6 months)

Coordinated daily scheduling, diary management, and expense reporting for 15 field engineers. Automated internal reporting to save 7+ hours per week, built Excel and Power BI KPI dashboards for senior management, and reduced monthly costs by replacing third-party software.

Operations Management Workflow Automation KPIs Power BI Process Improvement Expense Reporting Data Analysis

Office Manager & Customer Service

Highgate Homes

Aug 2024 - Aug 2025 (1 year)

Managed a property portfolio across two offices covering 480+ properties, maintaining accurate handling of rental/sales income and deposits and tracking profit and loss in Xero. Resolved complex landlord and tenant cases, supported revenue growth through follow-up and targeted marketing, and streamlined buyer qualification to improve sales conversion.

Customer Service Case Management Property Administration Xero Operations Coordination Revenue Support Process Improvement Conflict Resolution

Junior Sales Manager

Oodle Car Finance

Aug 2022 - Jul 2024 (1 year 11 months)

Delivered £10m+ in approved car finance and ranked top salesperson for four consecutive months. Promoted into a leadership role managing a team of 10 through weekly 1:1s, coaching, and ongoing guidance, and improved efficiency using bespoke Salesforce dashboards.

Sales Management Team Coaching Revenue Operations Salesforce Reporting KPI Tracking Deal Progression Performance Reviews

Senior Account Administrator

Zuto Car Finance

Aug 2020 - Jul 2022 (1 year 11 months)

Processed high-volume finance applications at 10–12 agreements per day and set a record by processing 15 vehicle sales in a single day. Coordinated communications between customers, lenders, and dealerships and performed advanced fraud checks and credit assessments to ensure FCA compliance.

Credit Assessment FCA Compliance Deal Coordination Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Arden University

Bachelor of Science (Honours), Psychology with Counselling and Mental Health

2026 -

BSc (Hons) Psychology with Counselling and Mental Health, currently in progress and studied remotely. Expected completion is April 2029.

Lancaster & Morecambe College

Level 5 Diploma in Business Leadership & Management, Business Leadership & Management

2018 - 2020

Completed a Level 5 Diploma in Business Leadership & Management at Lancaster & Morecambe College. Studied from September 2018 to July 2020.

Ripley St Thomas C of E Academy

GCSEs, General Education (English, Maths, Psychology, Business)

2013 - 2018

Grade: English Language & Literature (B); Mathematics (B); Psychology (A*); Business (A)

Completed GCSEs at Ripley St Thomas C of E Academy, studying English Language & Literature, Mathematics, Psychology, and Business. Achieved the grades listed in the record.