Maria elghazzi

Managed a portfolio of over 100 residential properties, ensuring legal compliance and high standards of tenant care. Leveraged CRM tools and digital platforms to maintain service consistency and track requests remotely. Created a centralised Excel tracker to monitor all properties and inspections, improving task visibility and accountability across the team.

Managed a portfolio of customer car finance applications, providing tailored support from initial inquiry to completion. Handled inbound and outbound communications to guide clients through approval and purchase processes. Maintained accurate CRM records and consistently met performance and satisfaction targets.

Effectively handled several high-critical complaints, resolving customer dissatisfaction and ensuring relationship retention. Resolved 20+ member queries daily via chat, email, and phone, consistently achieving a 95% satisfaction rate. Reduced high turnover of customers through effective complaint resolution.

Used initiative by setting up pop-up events, resulting in a 20% increase in footfall for the store within three months. Helped the store grow by 15% by upselling fragrances and attracting new customers. Increased customer footfall and sales by organising in-store promotions and leveraging online engagement.

Successfully managed counter operations as a temporary counter manager for three months, overseeing daily tasks and team coordination. Reported sales and performance figures to the area manager on a weekly basis, ensuring transparency and proactive issue identification. Maintained efficient counter operations and team performance.

Managed cash handling responsibilities, including cashing up tills and ensuring 100% accuracy in fund accounting with zero discrepancies. Trained and mentored team members, facilitating their development in time management and operational procedures. Boosted team productivity by 30% through improved processes and better task delegation.

Achieved GCSE qualifications, including core subjects such as Maths and English. Developed foundational academic skills across a broad curriculum.

Grade: 2:1 Honours

Activities and societies: Studied full-time while working part-time in customer-facing and management roles.

Developed a comprehensive Website and mobile App focused on sustainable Fashion, aiming to excite a new fashion brand. Conducted in-depth strategic marketing analysis for high-end fashion brands, formulating strategies to increase consumer visibility across multiple platforms. Utilised micro and macro analysis, including perceptual mapping, to identify and forecast fashion trends.

Completed a BTEC in Travel and Tourism, gaining foundational knowledge in the industry. Studied key aspects of travel operations and tourism management.