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Human Centered Process & Service Design, Implementation & Improvement, Program Management
Experience
USLead Program Manager, Bank UX Design
USAA
Jul 2024 - May 2025 (10 months)
USSenior Program Manager, Central Design Office
USAA
Sep 2019 - Jul 2024 (4 years 10 months)
USDesign Producer I, Real Estate UX Design Team
USAA
Apr 2018 - Oct 2019 (1 year 6 months)
UAAssistant Director of Operations
University of Texas at Austin
May 2014 - Sep 2017 (3 years 4 months)
BATechnical Program Manager, Engagement Manager
Bazaarvoice
Nov 2011 - Oct 2013 (1 year 11 months)
ANStrategic business specialist driving insights, operational efficiency, and revenue growth.
Experience
PGStrategy Specialist
Prada Group
Oct 2023 - May 2025 (1 year 7 months)
Strategy Associate
Wild One
Oct 2022 - Nov 2023 (1 year 1 month)
LCAssociate Consultant
L.E.K. Consulting
AOExperienced leader in software engineering and team development.
Experience
Software Engineering Manager
ClickBus
Nov 2022 - Present (3 years)
Team Manager
ClickBus
Dec 2021 - Dec 2022 (1 year)
Principal Software Engineer
ClickBus
Jan 2021 - Jan 2022 (1 year)
SUProduct owner driving user-centered software delivery and adoption.
Experience
Product Owner
Paradigm
May 2022 - Present (3 years 6 months)
Product Owner
Marketing Choices
Apr 2020 - May 2022 (2 years 1 month)
Product Analyst
Senior manufacturing and NPI leader driving operational excellence in semiconductor and medical devices.
Experience
Sr. Manager, NPI & Production
AbbVie
Feb 2022 - Present (3 years 9 months)
Principal Product Engineer
Roche Diagnostics Solutions
Jul 2017 - Jan 2022 (4 years 6 months)
Staff Manufacturing Engineer
Coherent Inc.
RJI'm a full-stack software engineer specializing in fintech web applications and schema-driven UI systems.
Experience
FISoftware Engineer II
FloQast Inc.
Nov 2021 - Jun 2025 (3 years 7 months)
Compliance Reporting Specialist
Nielsen Merksamer et al. LLP
Oct 2019 - May 2021 (1 year 7 months)
SD
United States120k-160k USD
I am a strategic operations leader optimizing systems, budgets, and technology to drive organizational efficiency.
Experience
Director, Operations
The Health Alliance for Violence Intervention
Jan 2019 - Present (6 years 10 months)
CMACCA-qualified Audit and Finance Manager driving compliance and strategic value.
Experience
Audit Manager
MGK Associates LLP
Jan 2025 - Present (10 months)
Audit Senior
MGK Associates LLP
Jan 2019 - Present (6 years 10 months)
Audit Semi Senior
Operational excellence leader driving measurable process transformation and cost savings.
Experience
HTManager, Operational Excellence
Harbor Freight Tools
Aug 2024 - Present (1 year 3 months)
HAVESL Leader
Hach
Sep 2022 - Aug 2024 (1 year 11 months)
ZBExperienced content specialist with a focus on operational efficiency.
Experience
Community Content Specialist
Bytedance
Jan 2021 - Jan 2025 (4 years)
English Language Teacher
Excel Language Center
Jan 2020 - Jan 2021 (1 year)
MPExperienced Process Improvement Specialist with a focus on operational excellence.
Experience
Process Improvement Assistant Manager
Phoenixfield, Inc.
Jul 2024 - Present (1 year 4 months)
Process Improvement Specialist
Hyphenate Holdings
Feb 2023 - Present (2 years 9 months)
AYExperienced process operator with a focus on efficiency and safety.
Experience
BCSenior Process Plant Operator
2B Operating Petroleum Company
Nov 2017 - Present (8 years)
Field Production Operator
Greater Nile Petroleum Operating Company
Oct 2010 - Nov 2017 (7 years 1 month)
MSBusiness Operations Specialist focused on efficiency and process optimization.
Experience
Business Operations Specialist
Anits Advertising & Marketing
Jul 2024 - Present (1 year 4 months)
Service Analyst, Procurement
JLR
Oct 2023 - Jul 2024 (9 months)
Service Analyst, Custom
JLR
Jan 2022 - Oct 2023 (1 year 9 months)
MASenior Operations Strategy & Excellence Leader @ Raycap | Lean Six Sigma & Continuous Improvement | Supply Chain & Digital Transformation
Experience
Operations Strategy Senior Manager
Raycap
Mar 2025 - Present (8 months)
Head of Operational Excellence
Skroutz
Jan 2025 - Mar 2025 (2 months)
KSOperations Associate skilled in enhancing service delivery and efficiency.
Experience
Operations Associate
Managineers Educational Services
Dec 2022 - Dec 2024 (2 years)
Team Lead Content Development
Compendious Med Works
Jan 2022 - May 2022 (4 months)
Operations Associate
IQRA Biotech Services
Sep 2020 - Dec 2021 (1 year 3 months)
IKExperienced operational excellence consultant driving sustainable growth and transformation.
Experience
Strategic Management Consultant
Self-employed Consulting Service
Nov 2021 - Present (4 years)
Managing Director
Calcit Bulgaria JSC / Calcit Ltd
Jun 2016 - Present (9 years 5 months)
KUTransformation and process-optimization leader driving data-led efficiency and compliance improvements.
Experience
Inspector
Central Board of Indirect Taxes and Customs
Dec 2020 - May 2025 (4 years 5 months)
Auditor
Defence Accounts Department
Jun 2018 - Dec 2020 (2 years 6 months)
Tax Assistant
Healthcare professional dedicated to improving patient satisfaction and operational efficiency.
Experience
Central Patient Access – Supervisor (Multi-Site)
Baptist Memorial Health Care Corporation
Aug 2024 - Present (1 year 3 months)
Admissions Finance Manager (Multi-Site)
Baptist Memorial Health Care Corporation
Oct 2022 - Aug 2024 (1 year 10 months)
Emergency Medical Technician
SGResults-driven operations leader with 10+ years of experience in operational excellence and team bui
Experience
INDelivery Manager
Inux
Nov 2019 - Present (6 years)
INDelivery Manager
Inux
Nov 2019 - Present (6 years)
RCExperienced specialist in industrial automation and continuous improvement.
Experience
Production Manager
GIOP Constructii
Jul 2024 - Present (1 year 4 months)
Production & Planning Manager
Miller Manufacturing
Jan 2023 - Present (2 years 10 months)
Mar 2021 - Oct 2022 (1 year 7 months)
Software Developer
Theia
Nov 2019 - Feb 2021 (1 year 3 months)
Team Manager
Camerite
Oct 2018 - Oct 2019 (1 year)
Marketing Choices
Nov 2019 - Apr 2020 (5 months)
Nov 2015 - Jul 2017 (1 year 8 months)
Lead Process Engineer
Qualcomm
Mar 2014 - Oct 2015 (1 year 7 months)
Sr. Principal Engineer
Western Digital Corporation
Jan 2008 - Mar 2014 (6 years 2 months)
Consultant & Coach
SD Consulting Services, LLC
Jun 2018 - Mar 2019 (9 months)
Master Teacher
Simon Gratz Mastery Charter
Jul 2017 - Jun 2018 (11 months)
Assistant Principal of Instruction
Simon Gratz Mastery Charter
Feb 2015 - Jun 2017 (2 years 4 months)
Secondary Math and Science Teacher
Philadelphia School District
Sep 2010 - Dec 2014 (4 years 3 months)
MGK Associates LLP
May 2017 - Dec 2018 (1 year 7 months)
Audit Assistant
PFK Kenya
Jan 2015 - Apr 2017 (2 years 3 months)
Process Engineer
Amazon
Apr 2021 - Sep 2022 (1 year 5 months)
Technical Operations Manager
Impulse Signals (IBM)
Mar 2020 - Mar 2021 (1 year)
Business Analyst
Detol Technology
Jun 2017 - Jun 2020 (3 years)
Process Improvement Specialist
White & Case Global Operations Center
Dec 2021 - Present (3 years 11 months)
Continuous Improvement Specialist
Zama Precision Industry Manufacturing
Jul 2020 - Present (5 years 4 months)
Lean Engineer
Littelfuse Philippines, Inc.
Oct 2016 - Present (9 years 1 month)
Plant Operator
Greater Nile Petroleum Operating Company
Aug 2007 - Oct 2010 (3 years 2 months)
Data Management Associate
Bitwise
May 2021 - Oct 2021 (5 months)
Co-Founder, Operations Optimization
Tiffin Mausi
Apr 2018 - Jul 2019 (1 year 3 months)
Senior Operational Excellence Manager
Skroutz
Jan 2024 - Dec 2024 (11 months)
Operational Excellence Manager
Skroutz
Oct 2022 - Feb 2024 (1 year 4 months)
JJMixing and Warehouse BU Lead
Johnson & Johnson
Jan 2022 - Oct 2022 (9 months)
Senior Management Consultant
Self-employed Consulting Service
Feb 2008 - Present (17 years 9 months)
Various Roles in Operations
Alcoa | Coca-Cola HBC | Danone | P&G
Central Board of Direct Taxes
Aug 2016 - Jun 2018 (1 year 10 months)
IT Analyst
Tata Consultancy Services
Mar 2012 - Aug 2016 (4 years 5 months)
Lifecare
Aug 2018 - Oct 2022 (4 years 2 months)
Fireman / Emergency Medical Technician
Memphis Fire Department
Mar 2016 - Aug 2018 (2 years 5 months)
Area Supervisor
Transfuel
Feb 2014 - Aug 2016 (2 years 6 months)
Operations Manager
Sendy Ltd
Jan 2018 - Jul 2019 (1 year 6 months)
Operations Manager
Sendy Ltd
Jan 2018 - Jul 2019 (1 year 6 months)
Support Team Lead
Kopo Kopo Inc.
Mar 2013 - Dec 2017 (4 years 9 months)
Process Improvement Consultant
Adaptive Management Consulting
Mar 2015 - Present (10 years 8 months)
Workplace Organization Specialist
COMAU
Jan 2013 - Present (12 years 10 months)
Quality Engineer
Faist Metalworking
Apr 2010 - Present (15 years 7 months)
