Shanu Joseph

I’m an MBA-qualified Operations & Customer Success professional with 2+ years of international experience in high-pressure operational roles, backed by a CMI Level 7 Diploma in Strategic Management (UK). I’m at my best when I can own outcomes end-to-end—service quality, client relationships, and the operational systems that keep everything running accurately.

In my current Operations & Client Relations Lead role (International) at Knoll House, I manage end-to-end service operations for international clientele, ensuring 100% data accuracy in billing and reservations through cloud-based PMS systems. I also drive revenue growth by exceeding upselling targets by 12% using strategic digital communication and product knowledge.

I focus heavily on operational discipline: I optimize stock monitoring and vendor workflows, achieving a 12% reduction in monthly wastage. When issues escalate, I resolve 95% of high-level client escalations independently while maintaining a 4.5/5 rating for service quality.

My work style is collaborative and measurable—I synchronize scheduling and logistics for a diverse team of 15+ using digital collaboration tools, and I support decisions with data-driven reporting, cost control, and performance tracking. I’m fully equipped for high-performance remote work, with a dedicated home office and high-speed fiber infrastructure.