Glory Egwim
@gloryegwim
Organised Customer Service Specialist with 5+ years of experience.
United KingdomWhat I'm looking for
I am an organised and resilient Customer Service Specialist with over five years of experience in high-volume, fast-paced environments. My expertise lies in managing customer expectations, coordinating with internal teams, and utilizing CRM systems like Salesforce and Zendesk to resolve inquiries quickly and professionally. I am passionate about delivering excellent customer experiences, especially during complex service journeys such as product delivery.
Throughout my career, I have demonstrated strong communication, time management, and ownership of tasks from first contact through to resolution. I have successfully acted as the first point of contact for clients, providing personalized assistance and follow-up support while managing inbound queries effectively. My experience includes working cross-functionally with various teams to ensure smooth delivery of services and positive experiences for customers.
I am now seeking to bring my experience to a purpose-led organisation committed to sustainability and innovation, where I can contribute to enhancing customer experiences and operational efficiency.
Experience
Work history, roles, and key accomplishments
Client Support Specialist
Dominion City
Aug 2024 - Present (11 months)
Acted as the first point of contact for new and returning members, delivering a warm and professional welcome and ensuring they feel valued and supported. Provided personalised assistance and follow-up support, including handling sensitive concerns with empathy and discretion.
Customer Service Advisor
Ventrica
Jul 2022 - Present (3 years)
Delivered high-quality customer support via phone, email, and chat, handling large volumes of daily interactions. Used Zendesk, Salesforce, and internal systems to manage tickets, escalate issues, and track customer queries.
Customer Service Advisor-Student Loan Department
Teleperformance
Sep 2021 - Present (3 years 10 months)
Delivered front-line support to students and graduates, handling high volumes of inbound and outbound calls regarding student loan applications, repayments, and eligibility. Used Kana, Salesforce, and LA Portal to access account details, update records, and resolve complex loan-related queries.
Head of Operations
Elcaris Events
Jan 2018 - Present (7 years 6 months)
Oversaw daily operations and led both front and back-of-house teams to ensure seamless service delivery and customer satisfaction. Collaborated closely with the sales and marketing departments to align operational support with promotional campaigns and product launches.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ibadan
BA, MA Religious Studies, Religious Studies
Studied Religious Studies at the University of Ibadan, completing both Bachelor's and Master's degrees. Gained comprehensive knowledge in the field.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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