Open to opportunities

Emalin Ricka Banayat

@emalinrickabanayat

Message

Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a supportive work environment that promotes growth and development.

I am a motivated customer service representative with a strong sense of dedication and responsibility. My experience spans several reputable companies, where I honed my skills in providing exceptional support through various channels, including chat, email, and phone. I thrive in dynamic environments and am committed to enhancing my professional skills while contributing positively to my workplace.

Throughout my career, I have developed a solid foundation in problem-solving and communication, which has allowed me to effectively address customer inquiries and resolve issues promptly. I am eager to bring my knowledge and experience to a new role that fosters growth and encourages a collaborative atmosphere.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

EXL Services

Nov 2024 - May 2025 (6 months)

Provided excellent customer service, handling inquiries and resolving issues with efficiency. Applied strong communication and problem-solving skills to ensure customer satisfaction.

Chat Support Email Support Phone Support Problem Solving Communication Skills Customer Service

Customer Service Representative

Everise

Jun 2023 - Apr 2024 (10 months)

Delivered comprehensive customer support, addressing diverse customer needs effectively. Utilized strong communication skills to build rapport and resolve complex issues.

Chat Support Email Support Phone Support Problem Solving Computer Literacy Communication Skills

Customer Service Representative

TaskUs

Aug 2021 - Jan 2023 (1 year 5 months)

Managed a high volume of customer service requests, demonstrating strong problem-solving abilities. Improved customer satisfaction scores through dedicated support.

Chat Support Email Support Phone Support Problem Solving Communication Skills

Customer Service Representative

Ibex Manila

Oct 2020 - Feb 2021 (4 months)

Handled customer interactions across various channels, ensuring prompt and accurate resolutions. Contributed to a positive customer experience by addressing concerns professionally.

Chat Support Email Support Phone Support Problem Solving Computer Literacy Communication Skills

Customer Service Representative

Teleperformance

Feb 2020 - Aug 2020 (6 months)

Provided exceptional customer service, resolving inquiries and issues efficiently. Maintained high levels of customer satisfaction through effective communication.

Chat Support Email Support Phone Support Problem Solving Communication Skills Customer Relationship Management

Education

Degrees, certifications, and relevant coursework

Villamor Air Base Elementary School

Primary Education Certificate, General Studies

Completed foundational studies in various subjects including mathematics, science, and language arts. Developed basic literacy and numeracy skills essential for further academic pursuits.

Pasay City South High School

High School Diploma, General Studies

Achieved a high school diploma, completing a comprehensive curriculum across core academic disciplines. Gained essential knowledge and skills in preparation for higher education.

Jose Rizal University

Bachelor of Secondary Education, English

Pursued a Bachelor's degree in Secondary Education with a major in English. Focused on pedagogical methods and subject matter expertise to prepare for a career in teaching.