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@emalinrickabanayat
Dedicated customer service representative with strong communication skills.
I am a motivated customer service representative with a strong sense of dedication and responsibility. My experience spans several reputable companies, where I honed my skills in providing exceptional support through various channels, including chat, email, and phone. I thrive in dynamic environments and am committed to enhancing my professional skills while contributing positively to my workplace.
Throughout my career, I have developed a solid foundation in problem-solving and communication, which has allowed me to effectively address customer inquiries and resolve issues promptly. I am eager to bring my knowledge and experience to a new role that fosters growth and encourages a collaborative atmosphere.
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Work history, roles, and key accomplishments
EXL Services
Nov 2024 - May 2025 (6 months)
Provided excellent customer service, handling inquiries and resolving issues with efficiency. Applied strong communication and problem-solving skills to ensure customer satisfaction.
Everise
Jun 2023 - Apr 2024 (10 months)
Delivered comprehensive customer support, addressing diverse customer needs effectively. Utilized strong communication skills to build rapport and resolve complex issues.
TaskUs
Aug 2021 - Jan 2023 (1 year 5 months)
Managed a high volume of customer service requests, demonstrating strong problem-solving abilities. Improved customer satisfaction scores through dedicated support.
Ibex Manila
Oct 2020 - Feb 2021 (4 months)
Handled customer interactions across various channels, ensuring prompt and accurate resolutions. Contributed to a positive customer experience by addressing concerns professionally.
Teleperformance
Feb 2020 - Aug 2020 (6 months)
Provided exceptional customer service, resolving inquiries and issues efficiently. Maintained high levels of customer satisfaction through effective communication.
Degrees, certifications, and relevant coursework
Primary Education Certificate, General Studies
Completed foundational studies in various subjects including mathematics, science, and language arts. Developed basic literacy and numeracy skills essential for further academic pursuits.
High School Diploma, General Studies
Achieved a high school diploma, completing a comprehensive curriculum across core academic disciplines. Gained essential knowledge and skills in preparation for higher education.
Bachelor of Secondary Education, English
Pursued a Bachelor's degree in Secondary Education with a major in English. Focused on pedagogical methods and subject matter expertise to prepare for a career in teaching.
Software and tools used professionally
You can contact Emalin Ricka and 90k+ other talented remote workers on Himalayas.
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