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Jeriel Pondar

@jerielpondar

Customer-focused support professional driving quality service, issue resolution, and sales-ready lead qualification.

Philippines
Message

What I'm looking for

I seek a role where I can resolve customer issues, drive satisfaction and sales, work with collaborative teams, and grow into leadership or specialist support roles.

I am a customer-focused support professional with extensive experience in voice, chat, and email channels, delivering technical support, client engagement, and appointment-setting for property and consumer markets. I consistently meet KPIs, handle escalations, and maintain accurate CRM and ticket records to support business outcomes.

I bring empathy, active listening, and a solutions-first mindset to every interaction, with a proven track record in upselling, troubleshooting complex technical issues, and coordinating cross-functional teams to improve user satisfaction and process compliance.

Experience

Work history, roles, and key accomplishments

QU

Technical Support Representative

Qualfon

Aug 2019 - Mar 2021 (1 year 7 months)

Delivered Tier 3 technical support for telecom services, resolving complex connectivity, billing, and account issues and handling high-priority escalations before management intervention. Documented interactions in ticketing systems for compliance and reporting.

Education

Degrees, certifications, and relevant coursework

AS

Apas Senior High School

Senior High School Diploma, General Academic Strand

2018 - 2020

Completed General Academic Strand (GAS) senior high school curriculum focusing on foundational academic subjects from June 2018 to April 2020.

Tech stack

Software and tools used professionally

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Jeriel Pondar - Business Development Representative - Williams Corporation | Himalayas