Joel Silva

Responded to customer inquiries via phone, email, or chat, resolving complaints and providing effective solutions. Processed orders, returns, and refunds while maintaining accurate customer records and meeting performance goals.

Reviewed resumes and applications to identify suitable candidates, conducting initial phone or video screenings to assess qualifications. Proactively sourced candidates using databases and online platforms, collaborating with managers to identify staffing needs.

Responded to comments, messages, and mentions to foster a sense of community and encourage discussions among followers. Identified and cultivated brand advocates, leveraging user-generated content for promotional purposes.

Identified and researched potential leads and prospects, building a database of contacts through various sources. Made cold calls to introduce products/services, determine interest, and gather prospect needs while handling objections effectively.

Hosted Zoom classes for a Yoga instructor and provided monthly reports on platform activities. Managed calendars, scheduled appointments, and set reminders for important events or tasks, automating repetitive administrative duties.

Communicated with clients using correct branding and terminology, managing a high volume of support tickets and chats. Maintained accurate records of customer interactions and supported new client implementations through virtual training.

Provided primary customer support to internal and external customers, maintaining satisfaction with forward-thinking strategies. Responded to customer requests for products, services, and company information, clarifying issues to determine root causes.

Resolved concerns with products or services to help with retention and drive sales. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Provided product samples, coupons, and informational brochures to persuade people to buy products. Sold promoted items and kept records of sales, ensuring neatness and proper item placement after demonstrations.

Greeted customers and provided a positive shopping experience, assisting them in finding products that met their needs. Addressed customer inquiries and concerns, providing accurate and detailed product information while actively promoting and selling products.

Planned and directed food preparation, ensuring food quality and presentation while following recipes for consistency. Operated kitchen equipment, maintained cleanliness and organization of the cooking station, and prepared ingredients for cooking.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.