Jem User

I’m a Customer Service Representative with a proven track record of delivering excellent support through chat, email, and phone. I’m proficient in CRM tools such as Zendesk and Salesforce, and I focus on resolving customer inquiries, complaints, and requests with professionalism while consistently meeting performance targets.

I’ve worked in customer care roles where I provided support via calls and email, managed and resolved inquiries, and helped clients with scheduling appointments and managing records. I also built a strong foundation through my Bachelor of Science in Entrepreneurship at Bulacan State University (2018–2020).

I’ve expanded my experience beyond pure support as a Recruiter Coordinator, maintaining knowledge of hiring practices, recruitment strategies, and staffing industry trends, and helping identify and resolve staff conflicts. Earlier roles—including Customer Service Representative at The Results CX and Service Crew at McDonald’s—strengthened my communication, teamwork, and ability to adapt quickly.