Open to opportunities

johnlloz flores

@johnllozflores

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Customer service expert dedicated to enhancing team success and growth.

Philippines

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What I'm looking for

I am looking for a role that fosters professional growth and teamwork.

I am a dedicated professional with a strong background in customer service and communication, seeking to leverage my expertise within a dynamic team. My experience spans various roles, including Maintenance Coordinator and Customer Service Representative, where I have honed my skills in addressing customer inquiries and ensuring satisfaction.

Throughout my career, I have consistently demonstrated my commitment to excellence and professional growth. I thrive in collaborative environments and am eager to learn from seasoned professionals while contributing to team success. My educational background in Information, Communication, and Technology further equips me with the necessary skills to excel in fast-paced settings.

Experience

Work history, roles, and key accomplishments

Maintenance Coordinator

Upwork Inc.

Jul 2023 - Present (1 year 11 months)

Communicated with tenants, vendors, owners, and fellow staff members. Responded to all maintenance work orders in a timely manner by scheduling with appropriate vendors.

Communication Scheduling Vendor Management Customer Service

Customer Service Representative

TaskUS

Aug 2022 - Present (2 years 10 months)

Promptly addressed customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction for a food delivery campaign. Researched and provided accurate and timely responses to inquiries coming through phone, email, and live chat support channels.

Customer Service Communication Problem Solving Email Support Live Chat Support

Merchandiser

Puregold

Jun 2020 - Present (5 years)

Stocked and arranged products on shelves and displays. Ensured merchandise was visually appealing and organized.

Merchandise Inventory Management Stocking Display

Sales Associate

SM Mega Mall

Jul 2019 - Present (5 years 11 months)

Assisted customers and provided product recommendations. Processed sales transactions and handled payments.

Sales Product Knowledge

Sales Clerk

SM Downtown

Nov 2018 - Present (6 years 7 months)

Assisted customers with purchases. Stocked and organized merchandise.

Sales Customer Service Stocking Merchandise Organization

Education

Degrees, certifications, and relevant coursework

St. Benilde Center for Global Competence

Bachelor of Science, Information, Communication, and Technology

2018 - 2018

Pursued undergraduate studies in Information, Communication, and Technology. Focused on foundational concepts within the field.

St. Benilde Center for Global Competence

Vocational Course, Information and Communication Technology

2016 - 2018

Completed a vocational course specializing in Information and Communication Technology during Senior High School. Gained practical skills relevant to the ICT field.