JFjohnlloz flores
@johnllozflores
Customer service expert dedicated to enhancing team success and growth.
PhilippinesWhat I'm looking for
I am a dedicated professional with a strong background in customer service and communication, seeking to leverage my expertise within a dynamic team. My experience spans various roles, including Maintenance Coordinator and Customer Service Representative, where I have honed my skills in addressing customer inquiries and ensuring satisfaction.
Throughout my career, I have consistently demonstrated my commitment to excellence and professional growth. I thrive in collaborative environments and am eager to learn from seasoned professionals while contributing to team success. My educational background in Information, Communication, and Technology further equips me with the necessary skills to excel in fast-paced settings.
Experience
Work history, roles, and key accomplishments
Maintenance Coordinator
Upwork Inc.
Jul 2023 - Present (1 year 11 months)
Communicated with tenants, vendors, owners, and fellow staff members. Responded to all maintenance work orders in a timely manner by scheduling with appropriate vendors.
Customer Service Representative
TaskUS
Aug 2022 - Present (2 years 10 months)
Promptly addressed customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction for a food delivery campaign. Researched and provided accurate and timely responses to inquiries coming through phone, email, and live chat support channels.
Merchandiser
Puregold
Jun 2020 - Present (4 years 11 months)
Stocked and arranged products on shelves and displays. Ensured merchandise was visually appealing and organized.
Sales Associate
SM Mega Mall
Jul 2019 - Present (5 years 11 months)
Assisted customers and provided product recommendations. Processed sales transactions and handled payments.
Sales Clerk
SM Downtown
Nov 2018 - Present (6 years 7 months)
Assisted customers with purchases. Stocked and organized merchandise.
Education
Degrees, certifications, and relevant coursework
St. Benilde Center for Global Competence
Bachelor of Science, Information, Communication, and Technology
2018 - 2018
Pursued undergraduate studies in Information, Communication, and Technology. Focused on foundational concepts within the field.
St. Benilde Center for Global Competence
Vocational Course, Information and Communication Technology
2016 - 2018
Completed a vocational course specializing in Information and Communication Technology during Senior High School. Gained practical skills relevant to the ICT field.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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