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@fiarejoydizon
Dedicated customer service representative with a focus on client satisfaction.
As a customer service representative with over a year of experience, I have honed my skills in delivering exceptional support to diverse clientele. My expertise lies in managing high-volume inquiries, resolving customer concerns efficiently, and ensuring compliance with company policies. I am dedicated to enhancing customer satisfaction and loyalty through effective communication and problem-solving abilities.
Throughout my career, I have consistently achieved high customer satisfaction ratings, maintaining a score of over 95%. I have successfully handled over 100 customer inquiries daily, resolving 90% of issues on the first call. My commitment to excellence is reflected in my ability to streamline internal processes, reducing ticket resolution times by 15% and receiving commendations for my professionalism and empathy in challenging situations.
I am eager to leverage my expertise in a dynamic environment where I can contribute to organizational success while continuing to grow professionally. I thrive in high-pressure situations and adapt quickly to new tools and technologies, ensuring that I provide the best possible service to customers.
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Work history, roles, and key accomplishments
Sutherland (NetSpend)
Aug 2023 - Jan 2024 (5 months)
Provided exceptional customer support via phone, email, and chat, addressing inquiries related to products, services, and technical issues. Managed high-volume inquiries and resolved complaints efficiently, maintaining a customer satisfaction rate above 90%.
SM Department Store
Jan 2023 - Apr 2023 (3 months)
Assisted over 50 customers daily, maintaining a 98% accuracy rate in cash handling and transactions. Developed strategies to upsell products, contributing to a 10% increase in department revenue.
Degrees, certifications, and relevant coursework
Certificate, Customer Support
2023 - 2024
Completed a course in Customer Support Excellence, enhancing skills in communication, problem-solving, and customer service techniques.
Bachelor of Arts, English
2010 - 2011
Pursued a Bachelor of Arts in English, focusing on communication skills, problem-solving, and conflict resolution. Developed strong multitasking abilities and technical proficiency in various software applications.
Certificate, Cosmetology
2006 - 2006
Completed a course in Cosmetology, gaining practical skills and knowledge in beauty and personal care.
Software and tools used professionally
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