ZTZxyllica Tanabe
@zxyllicatanabe
Dedicated customer service representative with strong communication skills.
PhilippinesWhat I'm looking for
I am a motivated customer service professional with extensive experience in providing high-quality support through various channels, including email and live chat. My journey in customer service began in 2019, where I honed my skills at Awesome OS as a Senior Customer Service Representative. During my tenure, I developed advanced communication abilities and a deep understanding of customer needs, ensuring satisfaction and loyalty.
In my subsequent role at ResolvedCX, I further enhanced my expertise in customer interactions, utilizing tools like Zendesk and Airtable to streamline processes and improve service delivery. Currently, I am contributing my skills at Rivalry Co., where I continue to prioritize efficiency and effectiveness in every customer interaction. My commitment to excellence drives me to seek continuous improvement in my work and the overall customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Hero
Rivalry Co.
Sep 2022 - Sep 2023 (1 year)
Motivated individual providing high-quality customer service through email and live chat. Focused on efficiency and effectiveness while utilizing various communication tools.
Customer Service Representative
ResolvedCX
Mar 2022 - Sep 2022 (6 months)
Handled customer service inquiries via email and phone, showcasing excellent communication skills. Worked during graveyard shifts and utilized various software tools to assist customers.
Senior Customer Service Representative
Awesome OS
Mar 2019 - Mar 2022 (3 years)
Provided exceptional customer service through email and chat, demonstrating advanced communication skills. Managed customer inquiries and resolved issues efficiently during graveyard shifts.
Education
Degrees, certifications, and relevant coursework
Davao Medical School Foundation, Inc
Doctor of Dental Medicine, Dentistry
2020 - 2022
Pursued a Doctor of Dental Medicine degree, focusing on the principles of dental science, patient care, and clinical practices.
San Pedro College
Undergraduate, Business Management
2018 - 2020
Studied Accounting, Business & Management, gaining foundational knowledge in financial principles and business operations.
San Pedro College
Junior High School, General Education
2015 - 2018
Completed Junior High School education, focusing on various subjects including oral communication and writing skills.
Ateneo de Davao University
Elementary, General Education
2006 - 2015
Completed Elementary education, developing foundational skills in various subjects including social media management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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