Open to opportunities

Elke Amador

@elkeamador

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Detail-oriented professional with over 4 years of BPO experience.

Philippines

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What I'm looking for

I am looking for a role that values teamwork and allows me to utilize my communication skills.

I am a college undergraduate with a strong background in customer service, having accumulated over four years of experience in the BPO industry. My journey began at Concentrix, where I was recognized as the top-performing agent in my team, consistently exceeding performance metrics. This achievement reflects my commitment to excellence and my ability to thrive in fast-paced environments.

Throughout my career, I have developed a keen attention to detail, ensuring that all my research and analysis are based on reliable and relevant sources. I pride myself on my multitasking abilities and my capacity to adapt to various roles as needed. My experience spans several companies, where I have honed my communication skills and learned the importance of teamwork and collaboration.

In addition to my professional achievements, I enjoy engaging in sports during my free time, which helps me maintain a balanced lifestyle. I am eager to bring my skills and experience to a new opportunity where I can contribute to a dynamic team and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Game Support

Gdex

Sep 2023 - Dec 2023 (3 months)

Provided game support to users, assisting with in-game issues and technical difficulties. Ensured a positive gaming experience by offering prompt and helpful solutions.

Game Support Technical assistance Customer Service Troubleshooting Communication

Chat Support

DripDesk Inc Asia

Mar 2022 - Mar 2023 (1 year)

Provided chat support to customers, addressing their questions and resolving technical or service-related issues. Maintained high levels of customer satisfaction through effective online communication.

Chat Support Customer Service Technical Support Online Communication

Non-voice Customer Representative

Everise

Jan 2021 - Apr 2021 (3 months)

Worked as a non-voice customer representative for a seasonal account, providing timely and accurate customer assistance. Managed a high volume of inquiries during peak periods.

Customer Support Seasonal Operations

Non-voice Customer Representative

Open Access BPO

Feb 2020 - Oct 2020 (8 months)

Provided non-voice customer support, ensuring customer satisfaction through effective communication. Handled various customer inquiries and resolved issues efficiently.

Customer Service Non Voice Support Customer Communications Problem Solving CRM Software

Non-voice Customer Representative

I4 Asia Incorporated

May 2019 - Jan 2020 (8 months)

Served as a non-voice customer representative, addressing customer concerns and providing effective solutions. Recognized as a top performer and assigned as OIC in the team.

Customer Support Team Leadership Performance Monitoring

Non-voice Customer Service

Concentrix

Feb 2019 - Nov 2019 (9 months)

Handled non-voice customer service inquiries, resolving issues and providing support to customers. Achieved recognition as the top agent performer in the team.

Customer Service Non Voice Support Problem Solving Customer Satisfaction Communication

Office Staff

Department of Health

Jul 2018 - Sep 2018 (2 months)

Provided essential administrative support within the office, ensuring smooth daily operations. Managed various tasks to contribute to the overall efficiency of the department.

Administrative Support Office Management Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Dominican High School

High School Diploma, General Studies

Completed secondary education, gaining foundational knowledge across various subjects.

University of Santo Tomas

AB English Language Studies, English Language Studies

Undertook studies in English Language, completing three years of a Bachelor's degree program. Gained knowledge in linguistic principles and literary analysis.