Pyi Thein Maung

Technical Project Manager and Presales Discovery Specialist with 8 years inside Telstra's ecosystem (Australia's largest telco/ICT provider). My work covered presales, systems integration, and project delivery for SME and enterprise clients across connectivity, security, and unified communications.

At Telstra Business Technology Centre (TBTC) in Regional WA, I served as the internal escalation endpoint for complex client cases. When frontline staff and account managers couldn't resolve a case, it came to me. Over 2.5 years I resolved 400+ complex integrations (averaging 8+ per week), managing 5-10 concurrent ICT projects with budgets from $5,000 to $100,000+, acting as Single Point of Contact across multi-vendor teams and client stakeholders.

As Business Technology Advisor, I managed 500+ SME and enterprise accounts, leading presales discovery and solution design across Cisco, Fortinet, Microsoft 365, and 5G. Improved rural connectivity by ~50% via geo-informed network analysis and lifted quarterly KPIs ~30% through coordinating sales, engineering, and vendor teams.

Earlier, I led store operations at a Telstra licensee, taking the team to a Top 25 national ranking (4.5/5 scorecard) within 6 months out of 322 stores. Telstra selected me for their fast-track leadership programme after I ranked 2nd in Sydney South (Q3 2019).

Since 2024, I've been freelancing as Technical Advisor for NextClinic, an Australian telehealth startup, running customer discovery, translating pain points into feature requirements, and advising on service design. My advisory contributed to their nationwide eScript certification (April 2025).

Tools: Jira, MS Project, Salesforce, Oracle Siebel, Power BI, Microsoft Copilot, Power Automate. Vendors: Cisco (Meraki), Fortinet, Microsoft 365, Huawei, Inseego, Teltonika, Nextivity, Poynting.

Looking for remote roles in ICT, telecom, or adjacent SaaS/tech: Presales/Solutions Consultant, Technical Project Manager, Technical Account Manager, Systems Integration Specialist, or Customer Success Manager (senior or upper-mid level). Based in Bangkok, immediately available. Computer Science degree (University of Wollongong, Australia). Bilingual: English and Burmese.

The work I'm best at is sitting across from a client's real operational problem, figuring out what they actually need (usually different from what they say they need), and making sure what gets built works when it goes live. That thread ran through diagnosing stalled NBN migrations in retail, designing network architectures for regional enterprises, and stress-testing every critical function before signing off a cutover. I want to keep doing that work, just remotely.