dhivya lakshmi Ravikumar
@dhivyalakshmiravikum
Senior IT Project Manager driving global network transformations and delivery excellence.
ThailandWhat I'm looking for
I am a Senior IT Project Manager with 13 years' experience delivering complex digital transformation, infrastructure, and migration programs across India, Thailand and global markets. I lead cross-regional teams and vendors, applying PMP®, SAFe® Agilist, CSM® and CSPO® practices to achieve on-time, on-budget delivery and measurable efficiency gains.
At Allianz Technology I spearhead APAC network IT services implementation, improving delivery quality and incident response while boosting stakeholder satisfaction; prior roles at Dell EMC, Accenture and HPE delivered cost savings, process improvements and high client satisfaction through strategic resource planning and robust governance.
Experience
Work history, roles, and key accomplishments
Senior Project Manager
Allianz Technology
Dec 2022 - Present (2 years 10 months)
Spearheading APAC network IT services implementation, achieving 95% on-time delivery and improving delivery quality by 20% while resolving P1/P2 incidents with <15-minute average reaction time.
Project Manager
Dell EMC
Oct 2021 - Sep 2022 (11 months)
Delivered 20+ cross-functional IT projects with 100% adherence to timelines, scope, and budget, boosting project efficiency by 15% and resolving 50+ critical P1/P2 incidents to ensure uninterrupted service.
ACLed infrastructure implementation and billing platform migration for a Fortune 500 telecom client, increasing delivery efficiency by 15% and achieving 100% on-time, on-budget delivery for assigned projects.
HEDesigned and deployed scalable infrastructure solutions across regions, standardized deployment processes to improve service reliability, and increased service request turnaround by 20%.
Managed high-volume back-office processes, identified automation opportunities to improve throughput, and coordinated cross-functional teams to reduce turnaround time by 10%.
ACHandled data management and process documentation, supported internal quality checks, and contributed to initiatives improving process compliance and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Azhagappa University
Master of Business Administration, Human Resource Management
Completed an MBA in Human Resource Management focusing on organizational behavior and HR practices.
University of Madras
Bachelor of Science, Science
Completed a Bachelor of Science degree providing foundational knowledge in science disciplines.
Project Management Institute (PMI)
PMP® (Certification), Project Management
Earned the Project Management Professional (PMP) certification demonstrating competency in project management practices.
Scaled Agile, Inc.
SAFe Agilist (Certification), Agile / Lean
Certified as a SAFe® Agilist (SAFe Agilist 5) for scaled agile framework application in enterprises.
Scrum Alliance
Certified ScrumMaster (CSM®), Agile / Scrum
Certified as a Certified ScrumMaster (CSM®) demonstrating knowledge of Scrum principles and facilitation.
Scrum Alliance
Certified Scrum Product Owner (CSPO®), Product Management
Certified as a Certified Scrum Product Owner (CSPO®) demonstrating skills in product backlog management and stakeholder collaboration.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Job categories
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