Promise Eke
@promiseeke
I resolve customer issues, support service operations, and grow revenue through responsive sales and communication.
NigeriaWhat I'm looking for
I've supported customers for SaskTel, resolving network connectivity, data usage, and call-quality issues across phone, email, live chat, and digital channels while promoting telecom services through cross-selling and upselling.
At Servon Ltd, I managed product and service inquiries, coordinated with operations, logistics, and technical teams to resolve complaints, and tracked supply and delivery timelines through to service execution.
Earlier at Encender Ltd, I developed industrial client opportunities, conducted technical consultations, prepared quotations, negotiated terms, and coordinated with procurement and engineering teams.
Experience
Work history, roles, and key accomplishments
Telemarketer
SaskTel
Mar 2025 - Apr 2026 (1 year 1 month)
Managed inbound and outbound customer interactions via phone, email, live chat, and digital support channels, assisting customers with account inquiries. Resolved customer issues related to network connectivity, data usage, and call quality, and promoted telecom products through cross-selling and upselling.
Customer Support Specialist
Servon Ltd
Jan 2023 - Feb 2025 (2 years 1 month)
Managed customer inquiries and support requests through phone, email, and digital communication channels, providing timely assistance on product availability. Resolved complaints by coordinating with operations, logistics, and technical teams, and supported order and service management processes.
Sales Representative
Encender Ltd
Jan 2021 - Dec 2022 (1 year 11 months)
Identified and pursued new business opportunities by prospecting industrial clients, contractors, project owners, and corporate accounts to promote engineering solutions. Conducted client consultations, prepared quotations, negotiated pricing and contract terms, and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Engineering, Petroleum and Gas Engineering
Bachelor of Engineering in Petroleum and Gas Engineering from the University of Port Harcourt.
University of Port Harcourt
Master of Engineering, Petroleum and Gas Engineering
Master of Engineering in Petroleum and Gas Engineering from the University of Port Harcourt.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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