Open to opportunities

Sunday Owonka

@sundayowonka

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Customer-focused service professional with 15+ years driving satisfaction, retention, and sales.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can use my CRM expertise, sales experience, and communication skills to improve customer satisfaction, retention, and operational efficiency.

I am a dedicated customer service and sales professional with over 15 years' experience across telesales, field sales, and customer support. I consistently handle inquiries across multiple channels, resolve issues efficiently, and contribute to improved client retention and business growth.

I have supported sales and logistics teams, maintained CRM records (Salesforce, Zendesk), and driven outbound initiatives that generated meetings and sales. I bring strong communication, conflict-resolution skills, and a collaborative approach to streamline operations and deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Multipro Consumer Products Limited

Feb 2022 - Mar 2025 (3 years 1 month)

Handled customer inquiries and complaints across phone, email, and in-person channels, providing timely resolutions and maintaining CRM records to improve satisfaction and streamline order fulfillment.

Customer Service CRM order fulfillment Cross Functional Collaboration Email Support Phone Support

Customer Service Representative

Netzone Engineering Nigeria Limited

Jun 2016 - Jan 2022 (5 years 7 months)

Served as first point of contact for clients, maintained detailed interaction records, supported project managers with client follow-ups, and contributed to increased client retention through post-service engagement.

client support CRM Records Management Project Follow Ups Project Support

Customer Support / Telesales

Broad Space Dredging Nigeria Limited

Nov 2011 - Feb 2016 (4 years 3 months)

Conducted outbound telesales to prospective clients, scheduled meetings and demos for field teams, documented customer inquiries and complaints, and assisted in drafting sales proposals and follow-ups.

Telesales Outbound Calling Appointment Setting Sales Proposals Product Promotion

Field Sales Representative

Fan Milk PLC

May 2009 - Sep 2011 (2 years 4 months)

Managed customer accounts within assigned territories, executed daily field visits and product demonstrations, met monthly sales targets, and gathered market intelligence to inform sales strategy.