EMEKA PHILIPS
@emekaphilips
I resolve customer issues, strengthen retention, and drive B2B sales across digital service environments.
NigeriaWhat I'm looking for
I've supported customers and grown client relationships across Access Bank Plc, Ultim Cred Finances, Home Starter Solutions, Sapphire Virtual Network, and Outcess Solutions Nigeria Limited.
In customer support roles, I've handled high-volume phone, email, chat, and social-media queries, resolved escalations within SLAs, and supported onboarding, retention, and cross-selling. At Ultim Cred Finances, I resolved issues within agreed SLA timelines and helped improve satisfaction scores by 20% while responding to 300+ inquiries weekly.
I'm currently generating and qualifying B2B leads for Select Prints, Australia, using DialPad CRM to understand decision-makers' needs, prepare proposals, book appointments, and build long-term corporate relationships. I bring hands-on experience with CRM platforms, feedback analysis, KYC support, and customer-focused problem solving in high-pressure environments.
Experience
Work history, roles, and key accomplishments
B2B Telesales Executive
Outcess Solutions Nigeria Limited
Aug 2026 - Present (1 month)
Conducted outbound calls to generate and qualify business leads, using consultative selling techniques to book qualified appointments and achieve sales targets.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Economics Education
2012 - 2016
Pursued a Bachelor of Science in Economics Education, gaining a strong foundation in economic theory and educational methods.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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