Praise Godspower
@praisegodspower1
Customer service professional delivering empathy-driven support and sales results.
NigeriaWhat I'm looking for
I am an experienced customer service representative with four years working in high-volume inbound and outbound call environments, combining strong communication and sales skills to resolve issues and drive conversions.
At Lendable (United Kingdom) I prospected and generated leads for personal loan products, educated borrowers on offerings and eligibility, and guided applicants from inquiry through disbursement while meeting KPIs.
In utility customer service roles I logged and tracked complaints, escalated unresolved technical and billing issues, and assisted customers with account updates, meter issues, and service requests using CRM systems.
I am proficient with Salesforce, Zendesk-style CRM workflows, Zoho CRM Plus, Google Sheets, and other sales tools, and I bring a calm, professional demeanor focused on clear articulation, de-escalation, and time management.
Experience
Work history, roles, and key accomplishments
Sales Executive
Lendable
Jul 2024 - May 2025 (10 months)
Prospected and generated leads for personal loan products, educated borrowers on terms and eligibility, and guided applicants from inquiry to disbursement while meeting sales targets and KPIs.
Customer Service Representative
PHED
Mar 2023 - Jun 2024 (1 year 3 months)
Responded to customer inquiries about electricity bills, outages, and service issues via phone, email, and in person, logged complaints in CRM, and escalated unresolved technical and billing issues for timely resolution.
Telemarketer
Fiberone
Oct 2021 - Feb 2023 (1 year 4 months)
Conducted outbound calls to promote internet and broadband services, explained product features and pricing, identified customer needs, and scheduled appointments for field sales or installations.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Port Harcourt
Bachelor of Science, Animal and Environmental Biology
2021 - 2024
Completed a Bachelor of Science in Animal and Environmental Biology, focusing on biological and environmental studies from 2021 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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