Open to opportunities

Joshua Attah

@joshuaattah1

Message

I resolve high-volume customer issues and build retention through CRM-driven support.

Nigeria

Message

What I'm looking for

I'm looking to apply my customer service, CRM, lead qualification, and complaint-resolution experience in a fast-paced remote or distributed team supporting customers and building long-term client retention.

At Consumer Opportunity LLC, I resolve 130+ customer inquiries and complaints monthly across call and email, using Zendesk to improve case tracking and response follow-up. I also identify upselling opportunities and qualify leads while maintaining strong satisfaction and KPI results.

I've supported U.S. and Canadian customers through B2B telemarketing, remote sales, and travel coordination for Purolator, Brooklinen, and Kanimarts Global Logistics. I build long-term client relationships through active listening, complaint resolution, accurate CRM records, and customer-first communication.

Experience

Work history, roles, and key accomplishments

Current

Remote Call Agent

Current

Consumer Opportunity LLC

Dec 2023 - Present (2 years 8 months)

Handles high-volume customer support across call and email channels, resolving over 130 inquiries monthly and maintaining top-tier satisfaction rates. Streamlined case tracking in Zendesk CRM and identified upselling opportunities to support revenue growth.

Customer Service Customer Support Remote Support CRM Call Center Operations Customer Retention Lead Qualification Upselling Order Processing Data Entry Customer Onboarding Email Support Zendesk Google Workspace Slack Microsoft Teams Zoom

B2B Telemarketing Representative

Purolator Inc.

Jul 2019 - Aug 2021 (2 years 1 month)

Conducted outbound customer outreach and lead generation for B2B clients, scheduling qualified sales appointments and supporting pipeline growth. Mentored and onboarded over 20 new employees, providing hands-on training in customer service and telemarketing.

Customer Service Customer Support Remote Support CRM Call Center Operations Customer Retention Lead Qualification Order Processing Data Entry Customer Onboarding Email Support Zendesk Google Workspace Slack Microsoft Teams Zoom

Administrative & Travel Assistant

Kanimarts Global Logistics

Oct 2017 - Jun 2021 (3 years 8 months)

Coordinated international and domestic travel arrangements, including visa applications, flight bookings, and accommodations. Served as primary client contact for scheduling and travel logistics, managing time-sensitive correspondence.

Remote Sales Representative

Brooklinen

Dec 2019 - Sep 2020 (9 months)

Provided personalized, customer-first service to a diverse client base, identifying needs and recommending tailored product solutions. Drove repeat business through consultative rapport-building, contributing to 84% target attainment.