Open to opportunities

Chinedu Odafe

@chineduodafe

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I’m a results-driven telesales specialist focused on inbound/outbound conversion and customer retention.

Nigeria

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What I'm looking for

I’m looking for a fully remote role where I can drive inbound and outbound telesales, improve conversion and retention, and strengthen customer satisfaction. I want to use CRM, sales reporting, and phone-based customer support to grow revenue with clear targets.

I’m a results-driven Telesales Specialist with over 9 years of experience in inbound and outbound sales, customer service, phone-based sales, and customer engagement within the telecommunications and technology sectors. I handle high-volume inbound enquiries, close sales over the phone, and improve customer satisfaction through conversion-focused interactions.

In my current role, I handle inbound and outbound telesales for SME and retail fiber internet products, resolving customer enquiries and maintaining sales pipeline updates and customer interaction records using CRM tools. Previously at e.Stream Networks Ltd, I managed outbound customer enquiries, renewals, and upselling opportunities, improving engagement through communication and follow-up strategies. I also converted enterprise leads through outbound consultative phone-based selling, successfully closing enterprise deals exceeding $20,000 in value while delivering weekly sales activity and performance reports.

I’ve consistently worked effectively in remote and distributed environments, managing inbound and outbound sales and customer renewals for digital VAS products through phone and digital channels. I’m at my best when I combine lead qualification, objection handling, negotiation, and CRM-driven tracking to strengthen customer relationships, drive retention, and hit targets with clear sales reporting and documentation.

Experience

Work history, roles, and key accomplishments

Current

Telesales Specialist

Current

KKONTech Limited

May 2025 - Present (1 year 1 month)

Handled inbound and outbound telesales for SME and retail fiber internet products, including phone follow-ups and product presentations to drive conversions. Maintained CRM-based sales pipeline updates and customer interaction records to support revenue growth and customer retention.

Inbound Sales Outbound Sales Customer Retention CRM Management Sales Pipeline Lead Follow Up Product Presentations

Outbound Sales & Support Specialist

E.Stream Networks Ltd

Jan 2022 - Apr 2025 (3 years 3 months)

Managed outbound customer enquiries, renewals, and upselling for telecom products, providing onboarding support and issue resolution. Improved engagement through follow-up strategies and maintained accurate customer records and sales activity reports to support retention initiatives.

Outbound Sales Customer Support Renewals Upselling Objection Handling Customer Relationship Management Sales Reporting

CX & Sales Support Specialist

E.Stream Networks Ltd

Mar 2021 - Jan 2022 (10 months)

Supported inbound sales by communicating telecom product value propositions and addressing customer objections with tailored solutions. Helped drive conversion through onboarding and customer experience communication while collaborating with customer-facing teams for seamless interactions.

Inbound Sales Support Objection Handling Conversion Customer Experience Onboarding & Support Customer Communications CRM Management Sales Coordination

Enterprise Sales Executive

Edge-Net Consulting Ltd

Mar 2020 - Mar 2021 (1 year)

Converted enterprise leads through outbound consultative phone-based selling and managed customer follow-ups with accurate CRM documentation. Closed enterprise deals exceeding $20,000 and delivered weekly sales activity and performance reports.

Enterprise Sales Consultative Selling Lead Qualification Objection Handling Deal Closing Sales Reporting Customer Relationship Management

Remote Sales & Relations Specialist

BlacknGreen Mobile Solutions

Dec 2015 - Dec 2019 (4 years)

Managed inbound and outbound sales and customer renewals for digital VAS products via phone and digital channels. Conducted retention-focused follow-ups to support recurring revenue targets in a fully remote work environment.

Inbound Sales Outbound Sales Customer Retention Sales Reporting

Customer Communication Analyst

Airtel Networks

Nov 2013 - Nov 2015 (2 years)

Supported customer engagement across voice, USSD, and digital communication channels by monitoring interaction trends. Helped resolve customer concerns and improve service delivery and response quality to enhance customer satisfaction.

Customer Communications USSD Support Voice Channels Service Delivery Customer Satisfaction Customer Support Operations

Customer Service & Sales Representative

Airtel Networks

Mar 2010 - Nov 2013 (3 years 8 months)

Handled high-volume inbound customer enquiries and sales support requests, including service activation, issue resolution, and product enquiries. Maintained daily sales records and customer interaction documentation while supporting sales objectives through consistent customer service.

Inbound Customer Support Sales Support Customer Service