Alao Lateefat
@alaolateefat
Customer service and telesales specialist delivering high-volume support and lead conversion for remote teams.
NigeriaWhat I'm looking for
I am a customer service and telesales specialist with hands-on experience supporting global brokerage clients and retail customers, handling high-volume inbound and outbound calls, and maintaining accurate CRM records. I consistently meet KPIs through clear communication, problem resolution, and a customer-first approach, having supported account setup, onboarding, and troubleshooting across multiple industries.
I adapt quickly to new tools and remote workflows, leveraging Microsoft Office, CRM systems, and remote communication platforms to improve response times and client satisfaction. I seek fully remote US-based roles in customer support, technical support, or sales support where I can apply my lead conversion and relationship-building skills to drive measurable results.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Western Sahara Worldwide Services
Jan 2024 - Present (2 years 2 months)
Responded to high-volume customer inquiries across phone, email, chat, and social media, resolving issues and maintaining high satisfaction while meeting response time and resolution rate KPIs.
Sales & Customer Service Rep
Bedmate
Jan 2020 - Dec 2020 (11 months)
Assisted customers with product inquiries and recommendations, provided timely sales support and issue resolution, and maintained organized service operations to strengthen customer relationships.
Sales Representative
Canon Office
Jan 2018 - Dec 2018 (11 months)
Supported walk-in customers with purchases and product information, managed order delivery and documentation, and resolved product issues to build client loyalty.
Marketing Assistant
Spectranet
Jan 2017 - Dec 2017 (11 months)
Supported marketing campaigns and brand promotions while generating new leads through customer outreach and engagement activities.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Arts, Arts
Completed a Bachelor of Arts degree at the University of Ilorin, graduating in 2023.
West African Senior School Certificate
West African Senior School Certificate, Secondary Education
Obtained the West African Senior School Certificate in 2015.
Availability
Location
NigeriaAuthorized to work in
Job categories
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