Joan Umunna
@joanumunna
Customer service and telesales professional driving conversions and customer satisfaction.
NigeriaWhat I'm looking for
I am a results-driven customer service and telesales professional with over two years of experience turning challenging interactions into measurable business outcomes.
I combine strong CRM expertise (Surf paper, ResolveTo) with Microsoft Office skills and effective communication to resolve issues and improve customer satisfaction.
I have a proven track record of meeting sales targets, earning a promotion to Telesales Executive, and leading and training telesales teams to boost performance.
I seek to apply my analytical problem-solving, negotiation, and teamwork skills in a progressive organization to elevate customer experience and accelerate business results.
Experience
Work history, roles, and key accomplishments
Telesales Executive
Cruxstone Development & Investment Limited
Jan 2024 - Oct 2024 (9 months)
Promoted from Customer Service Representative to Telesales Executive and led a team of telesales reps, implementing targeted sales strategies and market research that expanded prospect pipelines and improved conversion rates.
Customer Service Representative
Cruxstone Development & Investment Limited
Jun 2023 - Jan 2024 (7 months)
Delivered prompt issue resolution and high-quality customer support, coordinated with sales to improve customer experience, and conducted outbound calls to present products and capture leads.
Telesales Representative
Cruxstone Development & Investment Limited
Mar 2022 - Jun 2023 (1 year 3 months)
Consistently met high-volume sales targets through persuasive scripted pitches and lead conversion, maintaining accurate client documentation and time-managed outbound campaigns.
Admin Secretary / Customer Care
Kredi Microfinance Bank
Dec 2020 - Oct 2021 (10 months)
Served as primary client contact, managed inquiries and correspondence, and ensured compliance with bank policies and regulatory requirements in administrative tasks.
Sales Representative
Invanna Tolotolo Fashion Brand
Jan 2019 - Nov 2020 (1 year 10 months)
Built and nurtured customer relationships via strategic calls and follow-ups, analyzed market trends to identify sales opportunities, and ensured timely delivery of quality-driven sales activities.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Port Harcourt
Bachelor of Science, Philosophy
2014 - 2018
Completed a Bachelor of Science in Philosophy with coursework in ethics, logic, metaphysics, epistemology, and related fields.
Availability
Location
NigeriaAuthorized to work in
Job categories
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