Gloria Akpomeoboghene Emokpae-Babington
@gloriaakpomeoboghene
Customer service and remote support professional with 10+ years experience, focused on resolutions and customer satisfaction.
NigeriaWhat I'm looking for
I’m a customer-focused professional with 10+ years of experience in customer service, call center support, and sales. I’m skilled at resolving customer concerns, answering inquiries, and delivering positive service experiences in high-volume environments through strong communication, problem-solving, and relationship-building.
In remote and on-site support roles, I manage customer inquiries across email, phone, and walk-in support, handling billing, subscription, payment, and technical issues while also troubleshooting decoders, updating accounts, and reconnecting services. I maintain accurate customer records in CRM systems, meet customer satisfaction and performance targets, and support daily operations using remote communication and reporting tools.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist (Remote)
MultiChoice Nigeria
Nov 2021 - Present (4 years 9 months)
Managed customer inquiries via email, phone, and walk-in support while resolving billing, subscription, payment, and technical issues. Supported decoder troubleshooting, account updates, and service reconnections and maintained accurate CRM records.
Call Centre Agent
MultiChoice Nigeria
Nov 2018 - Aug 2025 (6 years 9 months)
Handled customer calls and emails, resolving complaints and supporting subscriptions, billing, and product inquiries. Escalated complex issues and updated customer records while contributing to customer satisfaction and sales through upselling.
Direct Sales Agent
MultiChoice Nigeria
Nov 2015 - Oct 2018 (2 years 11 months)
Promoted and sold company products to customers while maintaining product and competitor knowledge to support sales. Recorded sales activities, prepared sales reports, and participated in team meetings and product training.
Customer Service & Sales Consultant
Rexkraft Ventures Ltd
Jul 2012 - Oct 2015 (3 years 3 months)
Built and maintained relationships with new and existing clients and achieved sales targets through customer engagement. Prepared client proposals and service agreements while ensuring timely support and follow-up to maintain customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University
Master of Business Administration, Human Resources Management
Completed an MBA in Human Resources Management at Ladoke Akintola University.
University of Port Harcourt
Bachelor of Science, Statistics/Computer Science
Completed a B.Sc. in Statistics/Computer Science at the University of Port Harcourt.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Gloria Akpomeoboghene?
You can contact Gloria Akpomeoboghene and 90k+ other talented remote workers on Himalayas.
Message Gloria AkpomeobogheneGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
