Funmilayo David

I’m a resilient, results-driven Customer Service Representative with 4+ years of experience in telemarketing, client engagement, and sales support. I convert prospects into customers through clear communication, objection handling, and relationship building across insurance, real estate, and healthcare.

At HCF Life Insurance, I conducted 80+ outbound calls daily while meeting KPI targets and improving lead conversation rates. I explained policy features, premiums, and benefits clearly, identified customer needs through strategic questioning, and scheduled qualified appointments for licensed advisors with accurate client information.

In my customer service roles, I guided clients through onboarding and property acquisition while maintaining SLA compliance and ensuring smooth, positive experiences. I supported documentation, collaborated with legal and sales teams for accurate processing, and improved customer retention and satisfaction through proactive follow-ups and relationship management.

I also strengthened retention in outbound healthcare outreach by promoting pharmacy products, wellness programs, and prescription services, then following up on refills and medication adherence. I’m continuously upgrading my toolkit with customer service certification and Training Data Analysis with Microsoft Excel, because I want to combine people skills with sharper insights.