Christy Ibe

I am an empathetic and results-driven customer service professional with over three years of experience dedicated to creating positive customer experiences. My background includes managing high-volume calls and providing effective support, ensuring that every customer feels heard and valued. I thrive in dynamic environments and am always eager to go the extra mile to enhance customer satisfaction.

At Walmart, I managed inbound and outbound calls, assisting customers with online orders and resolving technical issues. My proactive approach led to process improvements based on customer feedback. Additionally, my experience at CMP International involved developing strategies that resulted in a 70% increase in revenue and achieving a 90% customer satisfaction rating, significantly higher than the company average. I believe that effective communication and active listening are key to de-escalating challenging situations and building lasting relationships.