Open to opportunities

Victory John-Gold

@victoryjohngold

Message

Experienced Customer Support Specialist with a passion for service excellence.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am an experienced Customer Support Specialist with over three years of expertise in managing high volumes of inbound and outbound calls. My journey in customer service has been marked by a commitment to exceeding KPIs and delivering world-class service. I thrive in dynamic environments, where I can utilize my skills in CRM tools like Zendesk and HubSpot to resolve customer inquiries efficiently and effectively.

In my recent role as a Call Center Representative at Consumer Opportunity, I managed over 200 calls daily, achieving sales targets that contributed to a 20% increase in customer retention. My ability to assist customers with technical support and maintain detailed records of interactions has been pivotal in enhancing user satisfaction. I am passionate about creating delightful customer experiences and continuously seek opportunities for service improvements.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Consumer Opportunity

Jul 2022 - Oct 2023 (1 year 3 months)

Managed over 200 inbound and outbound calls daily, providing excellent customer service and addressing inquiries efficiently. Achieved sales targets contributing to a 20% increase in customer retention and assisted customers with technical support.

Customer Relationship Management Communication Technical Support CRM Software Time Management Teamwork Empathy

Call Center Representative

Consumer Opportunity

Jul 2022 - Oct 2023 (1 year 3 months)

Customer Relationship Management Communication Technical Support CRM Software Time Management Empathy Organizational Skills

Customer Support Representative

Kyosk Digital Service

Feb 2020 - Mar 2022 (2 years 1 month)

Addressed customer inquiries across email, phone, and chat, ensuring timely resolutions. Enhanced lead generation through strategic cold calling and collaborated with cross-functional teams to improve service quality.

Customer Relationship Management Communication Teamwork Process Improvement Technical Support Organizational Skills