At Drugstoc Ehub Limited, I managed inbound and outbound customer campaigns across phone, chat, and email, handling enquiries and complaints and escalating complex issues when needed. I achieved a 100% quality score for eight months.
I also onboarded 20 employees, including senior executives, and documented customer feedback that contributed to business process improvements and customer-centric solutions.
Earlier, as a Telesales Specialist at Drugstoc Ehub Limited, I generated 7-figure revenue within six months through targeted recommendations and upselling. At The Limi Hospital Pharmacy, I handled 50+ client enquiries per shift and maintained client records on the hospital ERP system.
