Open to opportunities

Peace Ejeagwu

@peaceejeagwu

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Customer support specialist driving retention and sales through empathetic engagement.

Nigeria

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What I'm looking for

I seek remote roles where I can apply empathetic customer engagement, CRM skills, and outbound calling to drive retention and sales while growing into broader customer success responsibilities.

I am an energetic, results-driven customer support specialist with over four years of experience across SaaS, eCommerce, and wellness brands, known for converting leads into qualified opportunities through empathy, active listening, and persistence. I consistently deliver high-quality remote support, resolving large volumes of inquiries with professionalism and accuracy to strengthen retention and generate positive reviews.

I have a proven record in outbound and inbound calling, CRM management, upselling, and troubleshooting, contributing to measurable sales growth and improved customer loyalty. I collaborate effectively with cross-functional teams to solve complex issues and streamline workflows, aiming to enhance service delivery and customer satisfaction.