Open to opportunities

Peace Ejeagwu

@peaceejeagwu

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Customer support specialist driving retention and sales through empathetic engagement.

Nigeria

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What I'm looking for

I seek remote roles where I can apply empathetic customer engagement, CRM skills, and outbound calling to drive retention and sales while growing into broader customer success responsibilities.

I am an energetic, results-driven customer support specialist with over four years of experience across SaaS, eCommerce, and wellness brands, known for converting leads into qualified opportunities through empathy, active listening, and persistence. I consistently deliver high-quality remote support, resolving large volumes of inquiries with professionalism and accuracy to strengthen retention and generate positive reviews.

I have a proven record in outbound and inbound calling, CRM management, upselling, and troubleshooting, contributing to measurable sales growth and improved customer loyalty. I collaborate effectively with cross-functional teams to solve complex issues and streamline workflows, aiming to enhance service delivery and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Shopify Apps

Jun 2025 - Oct 2025 (4 months)

Resolved 30+ daily customer chats with 95% first-contact resolution, improving retention and generating multiple 5-star product reviews that strengthened brand reputation.

Customer Support CRM Live Chat Knowledge Base Troubleshooting Empathy SaaS Google Workspace

Outbound/Inbound Call Rep

Freelance

Sep 2023 - Jul 2024 (10 months)

Initiated 30+ calls per shift and achieved a 65% purchase rate while identifying upsell opportunities and contributing to 98% positive customer reviews.

Cold Calling Sales Upselling Customer Service CRM Communication Outbound Calling

Customer Support Representative

B.G. Pharmacy And Stores

May 2021 - Jan 2023 (1 year 8 months)

Guided customers to products and ensured pricing accuracy, helping increase daily sales by 15% and improving customer onboarding and repeat purchases.