Open to opportunities

Precious Okpara

@preciousokpara1

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Customer support specialist delivering accurate, empathetic remote service.

Nigeria

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What I'm looking for

I seek a remote or hybrid customer-support role where I can apply CRM expertise, technical troubleshooting, and clear communication within a collaborative, improvement-focused team.

I am a dedicated customer support and communications professional with experience delivering high-quality client service in digital and remote settings. I have worked across inbound/outbound channels, support tickets, and CRM platforms to resolve issues promptly and maintain precise records.

My background includes roles supporting healthcare benefits, technical troubleshooting, sales qualification, and communications for financial services. I consistently produced weekly support reports, ensured data privacy compliance, and managed scheduling and follow-ups using tools like Freshdesk, Zendesk, HubSpot, and Aircall.

I bring strong written and verbal communication, attention to detail, and a calm, solution-focused approach. I am eager to contribute to an organization that values professionalism, responsiveness, and continuous improvement in customer engagement.

Experience

Work history, roles, and key accomplishments

Healthcare Support Specialist

Next Call Virtual Solutions Institute

Apr 2025 - Jan 2026 (9 months)

Conducted inbound and outbound calls on healthcare insurance benefits and eligibility, educated clients on coverage options, and maintained accurate CRM documentation ensuring data privacy compliance.

Outbound Calling Inbound Calls Data Privacy Remote Support

Customer Support Specialist

TechFlow Solutions

Feb 2025 - Dec 2025 (10 months)

Handled customer inquiries and support tickets from receipt to resolution using Freshdesk and maintained accurate client records while preparing weekly support reports to improve response consistency.

Freshdesk Customer Support Ticket Resolution Reporting Scheduling Communication

Sales Representative

SunPeak Energy Solutions

Feb 2025 - Aug 2025 (6 months)

Educated homeowners on solar energy solutions and government incentives, conducted qualification assessments, and managed lead tracking and follow-ups using CRM tools to drive consultations.

Lead Qualification CRM Sales Outreach Customer Education Lead Follow Up Remote Sales Communication

Customer Service Representative

Elevate Digital Inc.

Jul 2024 - Jan 2025 (6 months)

Delivered customer assistance via email, live chat, and support tickets, guided users on platform features, and resolved technical issues to improve user satisfaction.

Live Chat Email Support Ticketing Systems Technical Troubleshooting CRM Remote Support Communication

Communications Associate

FirstLine Financials

Oct 2023 - Feb 2024 (4 months)

Provided multi-channel customer support, managed confidential client data, and supported engagement campaigns to strengthen client relationships and communications.

Data Management Confidentiality Communication CRM Customer Engagement Reporting

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University, Awka

Bachelor of Arts, History and International Studies

2018 - 2023

Completed a Bachelor of Arts in History and International Studies with coursework covering historical analysis and international relations from October 2018 to June 2023.