Omowumi Victoria Matthew

I’m a remote customer support professional with 3+ years in client-facing roles, supporting customers across live chat, email, and cold calling. I’m highly motivated and adaptable, and I focus on resolving complex technical and billing issues while maintaining strong brand loyalty.

At MultiChoice, I helped secure a 90% annual customer retention rate through empathetic, multi-channel support, while consistently exceeding service level targets with a 90%+ KPI score. I also handled high-volume inquiries in Zendesk/CRM environments, logging updates carefully and escalating tickets with context so the right teams could act quickly.

Before that, I strengthened account growth and operational accuracy as a Medical Sales Representative and earlier as a Receptionist. That experience sharpened my communication, documentation, and compliance habits—keeping records clean in CRM/database tools while supporting smooth daily operations and fast handovers across remote settings.