GIFT JOHNSON
@giftjohnson
Customer Support Specialist delivering empathetic, efficient remote service.
NigeriaWhat I'm looking for
I am a professional, friendly, and detail-oriented Customer Support Specialist with solid experience in remote support operations, CRM management, and multichannel communication. I consistently handle live chat, email, and phone inquiries, using tools like Zendesk and Intercom to achieve high customer satisfaction and first-contact resolution.
I have worked across remote teams to document and streamline workflows, update CRM records in HubSpot and Salesforce, and support sales and retention initiatives. My background includes developing FAQ scripts and templates that improved response efficiency and supported performance metrics.
I hold a Bachelor of Science in Business Administration and a Digital & IT Service Certification, and I bring strong time management, problem-solving, empathy, and collaboration skills to roles focused on customer success and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
ABC Digital Services
Jun 2022 - Jun 2025 (3 years)
Provided remote customer support via chat, email, and phone using Zendesk and Intercom, achieving consistently high customer satisfaction and first-contact resolution rates. Documented inquiries in HubSpot and Salesforce and collaborated with cross-functional teams to improve workflows.
Call Center Representative
Global Connect Support
Jan 2020 - Jan 2022 (2 years)
Handled inbound and outbound calls to resolve customer inquiries, updated CRM records, and supported sales and retention campaigns while developing FAQ scripts to improve response efficiency.
Education
Degrees, certifications, and relevant coursework
Digital Witch Institute of Technology
Certificate, Digital & IT Service
Obtained a Digital & IT Service Certification covering digital service and IT support topics.
UHUniversity of Port Harcourt
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration, focusing on business fundamentals and administrative practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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