Open to opportunities

Amarachi Ihemeje

@amarachiihemeje

Dedicated customer support specialist who resolves issues quickly and builds lasting client relationships across channels.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can support clients end-to-end using CRM tools, respond quickly across channels, and improve satisfaction through careful follow-ups, accurate records, and consistent problem solving.

I’m a Dedicated Customer Support Specialist focused on handling customer inquiries, resolving issues, and maintaining strong client relationships. I’m skilled in communicating clearly across phone, email, and messaging platforms while prioritizing high customer satisfaction.

In client-support and customer service roles, I manage day-to-day conversations, respond to questions promptly, and keep track of interactions and follow-ups so nothing is missed. I’m comfortable handling multiple conversations at once while staying organized and professional.

I also bring practical support experience using CRM tools and ticketing workflows, along with structured chat and email support. I’ve used systems like HubSpot, Zendesk, and Freshdesk to assist customers and ensure issues are tracked through to resolution.

Beyond support, I strengthen service quality through accurate record keeping and data entry, including maintaining confidentiality and organizing over 200 records with high accuracy. I’m energized by roles where I can listen, troubleshoot, and turn customer needs into confident outcomes.

Experience

Work history, roles, and key accomplishments

Business Development Executive

COLdigify

Feb 2026 - Apr 2026 (2 months)

Handled day-to-day client communications via email and WhatsApp, responding to questions and concerns in a clear and timely manner. Tracked interactions and follow-ups across multiple conversations while maintaining organized records and professional client relationships.

Customer Support Client Communication Complaint Resolution Time Management Multitasking Customer Relationship Management

Virtual Assistant / IT Trainee

Digital Witch Support Community

Dec 2025 - Feb 2026 (2 months)

Supported customer inquiries using CRM and support tools, following structured chat and email support practices. Assisted with tracking tasks in Trello/ClickUp and collaborating with teams via Slack, Zoom, and Google Chat.

Customer Support CRM Tools Email Chat Support Trello ClickUp Slack Zoom

Financial Advisor & Customer Rep

Heirs Insurance Group

Sep 2024 - May 2025 (8 months)

Communicated with clients to understand their needs and provide support, building relationships to drive satisfaction and retention. Maintained detailed records of client interactions and transactions and followed up to confirm service satisfaction.

Client Communication Customer Relationship Management Problem Solving Record keeping Customer Satisfaction Data Entry Complaint Handling

Customer Service & Receptionist

Akwa Ibom State Health Centre

Sep 2023 - Aug 2024 (11 months)

Managed and updated over 200 records with high accuracy, ensuring proper documentation and confidentiality of sensitive information. Organized reports and files while performing accurate data entry and administrative support.

Data Entry Record keeping Confidentiality Administrative Support Report File Organization Problem Solving Documentation

Customer Service Representative

Flez Ventures

Jan 2020 - Jan 2021 (1 year)

Provided daily customer assistance, handling transactions and resolving issues efficiently while improving customer satisfaction. Maintained organized records of transactions and interactions and supported daily administrative and operational activities.

Customer Support Customer Satisfaction Friendly Communication Administrative Support Multitasking Attention To Detail Problem Solving