Umar Miller

I enjoy working with people and helping them solve problems, and I bring that mindset to customer support across phone, email, and chat. I stay calm under pressure, communicate clearly, and remain organized—especially while working remotely.

In my recent freelance and contract roles, I provided remote customer support, managed inquiries and complaints, and handled follow-ups using CRM tools like HubSpot and Zoho. I resolved 50+ inquiries weekly and improved response time by 35%, while also reducing missed appointments by 25% through appointment scheduling with Picktime.

Earlier, I supported customers in phone and in-person settings, processed orders, and helped with order tracking and refunds. I also improved operational efficiency by reducing response delays by 20% as an Administrative Support Assistant, and I aim to deliver excellent support in a remote customer service role.