fayenuwo blessing

I’m a customer service professional based in Nigeria, with 5+ years delivering high-quality remote support across voice, email, and live chat. I focus on resolving billing, access, and product issues with empathy and efficiency while maintaining strong CSAT performance.

In my current role as a Remote Customer Support Specialist, I handle 80–100 daily interactions for a US-based SaaS client base. I consistently reach a 91% first-contact resolution rate, keep accurate customer records in Zendesk and HubSpot CRM, and collaborate across time zones using Slack and Google Workspace.

Previously, as a Customer Care Executive, I managed 100+ daily inbound interactions and handled escalated complaints and sensitive account issues while meeting AHT targets and quality benchmarks. I also contributed to retention through proactive issue resolution and mentored new team members on CRM usage and documentation best practices.