agoh wilson
@agohwilson
Customer experience and technical support professional delivering fast, empathetic resolutions globally.
NigeriaWhat I'm looking for
I’m a customer-focused support professional with 5+ years of experience delivering exceptional service across banking, NGO, and global health sectors. I’ve built a track record of resolving complex customer inquiries, managing high-pressure client relations, and improving satisfaction through clear documentation and continuous service improvement.
In my current role, I deliver real-time, multi-channel technical support to 100+ customers daily, consistently meeting a 24–48 hour resolution SLA while handling orders, shipping/returns, device pairing, firmware updates, and service activation end-to-end. Earlier, as a Customer Service Manager, I served as the primary point of contact for 50+ partner organizations, and at UBA I achieved 95% first-call resolution and a 15% improvement in customer satisfaction scores by troubleshooting issues and retaining ownership of the customer experience.
Experience
Work history, roles, and key accomplishments
Customer Support Intern
Zenith Pension Custodian
Feb 2016 - Oct 2017 (1 year 8 months)
Processed high volumes of client pension documentation with 98% accuracy and helped reduce processing errors by 20% through improved quality assurance practices while providing clear updates on account status and timelines.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
Certificate of National Service Completion, National Youth Service
Completed the NYSC program (Batch B, Stream 2) and received a Certificate of National Service Completion.
École de Techniciens Supérieure du Bénin
Bachelor of Science (B.Sc.), Transport and Logistics
Grade: Second Class Upper (2.1)
Earned a B.Sc. in Transport and Logistics with a Second Class Upper (2.1) grade.
Nigeria Institute of Shipping
Higher Diploma, Transport and Logistics Management
Completed a Higher Diploma in Transport and Logistics Management.
Delta State School of Marine Technology
National Diploma, Maritime Transport & Business Studies
Completed a National Diploma in Maritime Transport & Business Studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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