Open to opportunities

EMMANUEL TOMI OLOFINLUYI

@emmanueltomiolofinlu

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Customer Support Specialist using data-driven problem solving and CRM management to resolve complex inquiries quickly.

Nigeria

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What I'm looking for

I’m looking for a fast-paced role where I can use data-driven problem solving, CRM management, and automated workflows to resolve complex customer needs, improve service delivery speed, and support global clients with consistent, professional communication.

I’m a Detail-oriented, highly organized Customer Support Specialist with 4 years of experience delivering exceptional service across international tech-enabled businesses and administrative sectors. With a Bachelor of Technology in Statistics, I bring data-driven problem solving to every support interaction.

I specialize in CRM management, high-volume communication, and automated workflow management. I’ve maintained high satisfaction by resolving complex inquiries, optimizing processes, and coordinating scheduling and handoffs for global clients.

Across roles, I’ve synchronized data, pricing, and availability with 100% accuracy, acted as a primary support contact for stakeholder inquiries, and drafted technical support documentation aligned with strict policies. I’m most energized by fast-paced remote environments where accuracy, speed, and professional communication matter.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Rental Property Max Ltd

Oct 2025 - Present (6 months)

Managed high-volume international client inquiries and ensured prompt resolutions across digital communication channels. Coordinated workflow automation and synchronized data across service platforms to maintain 100% accuracy and rapid issue resolution.

Customer Support Workflow Automation Scheduling coordination Conflict Resolution Resource Coordination

Internal Support Specialist

Office of the Auditor General

Jun 2024 - Jun 2025 (1 year)

Served as primary departmental support contact, providing guidance on compliance and reporting standards. Used statistical methods to evaluate process effectiveness, improve workflows, and produce policy-aligned support documentation.

& Compliance Statistical Analysis Documentation Process Improvement CRM Systems

Customer Support Representative

Ezra Court by Kabana Realty

Jul 2023 - Jan 2025 (1 year 6 months)

Handled customer inquiries and complaints through phone, email, and WhatsApp while maintaining a professional communication standard. Coordinated service logistics and collaborated with internal teams to resolve on-site issues and improve customer experience.

Customer Support Email Support Phone Support Logistics Coordination Stakeholder Management

Virtual Support Specialist

Hail Power

Dec 2022 - May 2023 (5 months)

Provided remote administrative and operational support in a fast-paced virtual environment to optimize team productivity. Managed confidential correspondence and facilitated client, vendor, and internal-team communication through virtual platforms.

Remote Administrative Support